Winner casino is a gambling website that was established in 2009. It is available worldwide and is translated to a many languages, which makes it a good choice for foreign players. Considering the good-looking website design, amazing game selection and generous bonuses for beginners, Winner casino seems flawless. However, it has many negative user reviews on the Internet claiming that the website pays winnings very reluctantly and the customer support team is unresponsive. Is it true? Our team decided to make a big review of Winner casino in order to help online gamblers decide whether this website is worth playing at.
Winner casino was opened in 2009 and has been successfully working since then. It is owned by Zirconium Gaming Limited Casinos — a gambling company with below average reputation, which also operates low-rated websites such as 7Regal Casino, Bets Casino, and RummyRoyal Casino. All of the listed names are blacklisted on most of the user review aggregators. However, Winner casino has a better reputation among regular gamblers.
At this moment, the website is available in almost all parts of the world, except for the countries where online gambling is officially prohibited by the law. Winner casino is translated to many languages, including:
There are much more translation options. Use the drop-down list at the top site of the website in order to change the language. Keep in mind that you can install a downloadable version on your PC that makes Winner gaming experience much smoother.
Winner casino is powered by Playtech, NetEnt, and Zitro. All of them are very good game developers. Unfortunately, these are the only software providers presented at the website. You can read more about them later in the review, but as for now, we will talk about available gaming options.
The whole library of Winner casino is divided into three big categories. Let us review each of them.
The significant part of Winner casino’s game library consists of slots, as in any other gambling websites. You can try over a hundred of interesting slots provided by Playtech (this number includes both three-reel and five-reel slot machines).
Thanks to the convenient design of Winner casino website, you can easily find a slot that will suit you the most. Players can either use categories or use the search feature. Here is the list of available slot filters:
You can play most of the games from the above categories in the demo mode after the registration.
If you are one of those people who enjoy playing with real dealers, this section of Winner casino is made for you. Here you can play the following games ran by professional croupiers:
This is quite an impressive list of live games. We especially liked unpopular games such as Sic Bo and Three Card Brag, since most of the other casinos do not provide them.
This section includes various versions of the following types of games:
Overall, there are about twenty of titles in each category, but some of them just repeat games from the previous sections of the website. Additionally, you can participate in poker tournaments and compete against other users of Winner casino.
Administration of the Winner casino keeps pace with the time and lets its users play games from smartphones and tablets. There is a standalone application for poker enthusiasts that allows play with other players. It is only made for poker.
If you want to play slots and videogames from your portable device, Winner mobile casino is at your service. It is accessible right from the web-browser of a smartphone or a tablet on Windows Phone, Android, or iOS. Nearly all games are adapted for portable gadgets, except for the oldest slots.
The website itself looks great on all mobile devices regardless of the screen size. You can perform all of the standard operations available at the desktop version, such as registration, depositing, and withdrawing. We do not have a single complaint to the functionality of Winner casino mobile version!
There are only three software developers presented at Winner: Playtech, Zitro, and NetEnt. Some gamblers say that three providers are more than enough. However, we think that this number could be bigger since many other online casinos present much more options.
Every game on the website is accessible directly from your Internet browser, but you need to install the latest Flash Player plugin beforehand. You can also get a downloadable version of Winner casino and install it on your Windows (Mac is not supported). If you want to do it, click the “Download” button at the top left corner of the website. It is not obligatory, but you will get a much better gaming experience. This is especially true for gamblers with a slow network connection.
We got to the worst aspect of Winner casino — its support services. They are truly horrible and these are the reasons why:
We are very disappointed with the quality of Winner casino support team. We hope that the website administration will manage to improve it and provide users with a live chat. As for now, we recommend you to carefully read FAQs instead of wasting your time on writing emails or making phone calls to support agents.
Winner is quite a flexible casino in terms of betting limits. There are many slots that let you place a 10-cent bet. At the same time, some of the most difficult video games and five-reel slots only accept one-dollar bets or more. You cannot see the exact stakes limits until you open the game, so you will have to check maximum and minimum amounts manually. If you want to play slots with the highest limits, you can try options from the “High Adrenaline” category.
Newly registered users can receive two types of Winner casino bonuses right after the registration:
There is a bunch of more options available. All of them are listed in the “Promotion” section of the website.
Winner does not leave a single reason to worry about the confidentiality of sensitive data. The casino team uses advanced encryption certificates, which means that not a single bit of your private information can get into wrong hands. Financial and personal data of Winner’s clients is completely save.
As to the fairness, all games at Winner casino are licensed products from some of the most reliable software sources in the gambling industry: Playtech, NetEnt, and Zitro. They meet all of the existing standards of fairness, which means that there is an actual chance of winning for all casino players.
As many other European casinos, Winner has a dual license. It is operates under both Antigua and Barbuda Directorate of Offshore Gaming license and the Gambling Commission of the UK license. This allows residents of almost all countries of European Union to legally play at the website.
Unfortunately, Winner casino does not have any additional certificates besides the ones mentioned above. Nonetheless, we were completely satisfied with UKGC and DOG licenses.
Making a deposit at Winner is definitely is not a problem, since it offers a very wide range of payment methods. It accepts money from nearly every worldwide payment system. Here is the list of the most convenient options:
There are many more payment methods offered by Winner. If you want to see all of the available options, go to the “Payment Options” section of the website. The least acceptable deposit is 20 dollars regardless of the proffered method.
Winner casino allows requesting winnings withdrawal using all of the above methods. However, there are many user reviews claiming that the website does not deliver money in time. We did not experience such problems and all of our withdrawal requests were proceeded within four days, which is an average period. The only negative factor we faced is the withdrawal limit — you cannot receive more than 5000 of British pounds per month.
Creating your own account is very simple. Click the “Join Now” button at the top right corner of the website and enter your personal data. Follow the instructions and verify your account by opening an email from the administration of Winner casino. That is it — now you can make deposits and start playing games.
We thoroughly tested Winner casino on various platforms and mostly liked it. Poor quality of the customer support services is its only huge drawback. Otherwise, Winner casino is a great choice for both novice and experienced players.