As I always seek and try to find new casinos I came across this newly added casino at Askgamblers site Vikinheim Casino. What I am always looking in casino is having good or solid casino licence which this guys have, nice welcome bonus of course with decent wagering requirements and solid live support.
As I know they have two casino licence which one of them is the Malta one, so that should be enough for me so I can play and feel kind of safe in any casino. Vikingheim Casino it really has a lot of games to offer as I could see they have really wide palette of casino games such as Microgaming, NetEnt, World Match, Nyx Interactive, Play'n GO, 1x2Gaming, PariPlay, Quickspin, OMI Gaming, Multislot, Playson, Endorphina, Habanero, Genii etc.
Ok let see their welcome offers, as I know they are having 3 welcome offers as the first one is average one of 100% match but wit a bit high or not so friendly wagering as it is X 30 wagering the bonus but the deposit as well. They also have 50 free spins on Scruffy Duck slot, well not my favorite of mine but still ok I guess. The thing I don't like about the free spins which are included in the first welcome bonus is the fact that the player balance should reach under 1 euro/$ and then the player will be eligible to claim those free spins.
But lets see what I am missing here,two weeks ago or so when I wanted to make a deposit here my first mistake was not checking what casino games they have. I opened my account and as I made mistake in several casinos, not checking do they have all casino games made deposit and then realized that they don't have my favorite slots. So the case was similar in this casino but I guess I reacted on time.
I just opened my account and the minute I wanted to make my first deposit I remembered I should check, so I checked and then I am 100% sure they were not having my favorite slots as Piggy Riches nor Dead or Alive games, ok I know Dead or Alive probably I couldn't play it with the bonus but as for Piggy I am sure I could. The funny thing is now they have added this slots so I might consider to try my luck here...
On my 2nd deposit at vikingheim I was told the transaction was ok and money was deducted from my bank but no funds ever showed up in my casino account. I asked live support and they told me not to worry, "tomorrow when the financial department comes back to work it will all be sorted." I made 2 more deposits and they worked fine. Now it is soon 3 days and no money has been returned. Obviously the live support lied to make me play more as she had no idea. The worst part is that no one there knows where my money has gone.
After the 2 deposits I mentioned I decided to get a deposit limit. This was not possible to do myself even if it is stated to be so on the site. I asked live support and they told me to send an email. I did so but nothing happened. Today I was told that they email was "down" (wtf) and to try again. This cost me 200 euros as I played more, but according to their Terms and conditions this was my problem. On top off this the site lags a lot and has several technical issues. STAY AWAY. I will also file a complaint if I do not receive my missing money within a few more days.