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Uptown Aces

Casino Rank 54
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Uptown Aces DETAILS
Website:
Casino rank:
68,4 / 100
Desktop games:
90
Mobile games
30
Minimum deposit:
$25
Software:
Withdrawal methods:
EcoPayz, Skrill, Bank Wire Transfer, Neteller, Bitcoin
Cashout time:
Not Stated
  • Pending Time: - 72 hours
  • Credit/Debit Cards: - Not offered
  • EWallets: - 12-24 hours
  • Bank Transfers: - 7-15 days
Owner:
Deckmedia N.V. Casinos
Casino Established:
2012
RTP:
Not publicly audited
License:
Curacao, Cyprus
Restricted countries
Languages:
Currencies:
Manual flashing:
No
Live chart:
Yes
Support
  • E-mail: Support Mail: [email protected]
  • Phone: Support Phone Regular: 1 657-208-5477
    Support Toll Free: 1 888-492-9309
All Uptown Aces details

Most Popular Uptown Aces Slots

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Pros

  • The bright interface in the style of Las Vegas nights;
  • 200 games made by RealTime Gaming Software;
  • Progressive Jackpot Slots and Bingo are presented;
  • Fast support team and many methods to contact;
  • A huge bonus for the first deposit;
  • A lot of promotions for every day;

Cons

  • Bad reputation due to partner casinos and platform;
  • Nconfirmed licensing;
  • Only dollars for use and a long period of withdrawal.

Uptown Aces is a young casino that has not yet gained its popularity. It was created by Deckmedia N.V. in 2012. Since that time they are part of the RTG casino group as it has games from RealTime Gaming Software. The main feature of this casino is the bright interface in the style of Las Vegas nights with banners and neon lights. However, it is just a wrapper that hides 200 unique games. You can find slot machines, table games, poker and jackpots in Uptown Aces casino. The gameplay is presented in two variations: instant and mobile version. Each of them has the same number of games and is easy to use. The casino has Curacao and Cyprus licenses. However, it is worth noting that this is not confirmed on the site.

History

Since its inception in 2012 by Deckmedia, the reputation of Uptown Aces casino was often questioned. This was mainly due to other projects of the company creator. Most of their casinos have accreditation from CasinoMeister, however, this does not indicate their quality. A large number of negative reviews in the past indicate the instability of the work of the Deckmedia casinos. Most of all the reputation of Uptown Aces suffered in 2015 when Slotocash and Black Diamond did not pay out to people. In some cases, they have blocked users’ accounts and bank cards.

However, Deckmedia realized that Uptown Aces online casino was worthy of a better. They made every effort to make the site and services more attractive to users. First of all, they made Terms and Conditions as clear and transparent as possible. The rules clearly state that a casino can forfeit money only in the case of 180 days of an account inactivity. In addition, they improved the quality of the support team’s work with customers. Over time, the known resources have evaluated the improvement of the situation.

Games

Uptown Aces casino is powered by RealTime Gaming Software. Their games are characterized by a good quality of drawing, but the elaborate graphics do not allow slowing down the process. Slot machines have themes from ancient myths to modern cinema. The number of casino games on Uptown Aces reaches 200 pieces that allow you to immerse in the game for a long time.

Slot machines are the most extensive section in Uptown Aces, over 150 examples. They are presented in the form of 3 Reel Slots, 5 Reels Slots, Progressive Jackpot Slots and Bonus Round Slots. Creators divided all games into groups for easier search. The most famous games they have are Crazy Vegas, Aladdin’s Wishes, Hairway to Heaven, and Aztec’s Treasure.

Next, the casino offers 20 variations of your favorite table games. You can try several variations of Blackjack, Roulette, Keno, and other unusual games. In addition, Uptown Aces offers video poker, more than 20 of its variations. It has examples of 1 and more hands games of different theme for example All American Poker, Aces and Eights, and Bonus Poker. You must definitely try the presented on the site Bingo and Scratch Card Games.

Mobile games

On the Home page of the site, you can find a ″Download″ button of a convenient Uptown Aces mobile casino. It is available for any devices with IOS, Android, and Windows. Downloading and installing the mobile version, you do not expose yourself to danger. Users of smartphones and tablets will be able to play favorite games in a convenient way.

In addition, you can use the mobile version of the site. To do this, you must enter the Uptown Aces casino using your phone’s browser. All games are automatically configured for easy play with your fingers.

Software

RealTime Gaming is the main platform of Uptown Aces. The company has been operating since 1998 and it changed the management once in 2008. As you can see, these changes were before the creation of Uptown Aces and did not connect it.

For years of existence, they have prepared a huge base of games mainly for online gaming. Users like the interesting topics of slot machines and bright graphics. Many compare them to Net Entertainment platform, but RTG slightly loses to the competitor in the level of ″glossiness″ of the image. However, it is worth noting that their games are the fastest on the market.

It’s very sad, but a large number of benefits overlap with a big drawback. RealTime Gaming offers its casino a full control over its games. In most cases, except Uptown Aces, this leads to bad consequences. The general review of the provider suffers because of the bad reputation of partner casinos. To resolve the dispute that has arisen with the company, you can turn to the Central Disputes System. They are always open for conversation and have an influence over the casinos.

Support

Uptown Aces support team is about five people who are ready to help you as quickly as possible. When you contact them, you automatically get a personal assistant. Before applying to casino employees, read the FAQ section. Uptown Aces provides answers to the most common questions there. In general, players make a positive review of the conversation.

To contact the support team, you can take advantage of 24/7 live chat and you will receive an answer within 20-30 minutes. In addition, you can use the phone number, Skype and Emil offered on the site.

Betting limits

When you receive Uptown Aces casino bonus after the first deposit, you should know about the available limits. The maximum bet, in this case, is $6.50. As in most casinos, this limit will be lifted after you spend the bonus amount. After, you can raise bets to almost thousands of dollars. You can find the most minimal rates in slot machines. Sometimes it’s between 1 dollar and some more.

Bonus points earned by the casino

On the main page of Uptown Aces site, you can see a proposal for huge additional money. This is the maximum amount you can get with the first six deposits. For the first time you will receive a 250% bonus up to $2500; the second time it is 150% up to $1500 and so on. In addition, you get free spins every time. The minimum amount to receive the bonus is $20. You will also be able to cash out the bonus amount after it has been wagered 30 times. More information you can find on its website.

In addition, be sure to check its ″Promotions″ section. Uptown Aces casino is a great choice for those who like a lot of money gifts. There you can find additional bonuses for every day, including monthly and weekly. You can also find promotions for games you like, mostly table ones. Always carefully read the rules in order to avoid violations and problems with the casino.

When you make bets you can also earn Comp Points. Each wager in each game has its own cost of points. After you get the first 100, you can cash them in real money. Promo action has additional conditions; you must go to sites and learn them.

Security and fairness

Uptown Aces site offers 128-bit encryption to protect transaction data. This is the most modern and widespread solution to the problem of the preservation of information storage. Such a system is used in online banking.

All casino games have a Random Number Generator which ensures the fairness. This system is legal and certified. It is responsible for the fact that no one can influence the final result. If you have problems with slot machines or the casino you can also contact the Central Disputes System, which influences RealTime Gaming Software, the games provider.

Licenses and certificates

The owners did not leave a confirmation of licensing on the site. According to information from an unreliable source, Uptown Aces has licenses from Curacao and Cyprus. Jurisdiction of these islands has a small number of restrictions and fees; this fact attracts small casinos. This indicates that these licenses do not speak about quality in any case.

However, there is positive news. Uptown Aces casino has a certificate from CasinoMeister, one of the most important gambling authorities. The casino is among those who received accreditation in the Deck Media group.

Depositing & withdrawing

Uptown Aces has the most convenient ways to transfer money so that you can fully concentrate on the game and not think about the difficulties of the deposit. You can use MasterCard or Visa, Skrill or Neteller, as well as American Express and others. In addition, the casino offers a rare Bitcoin deposit service. The minimum amount of transfer is $20. In case of a problem, you can contact Uptown Aces support team.

To withdraw funds, the casino offers only electronic wallets and bank transfers. But residents of some countries may face a long transfer period. For example, most of the players from the US were waiting 1-2 weeks. The operator of the support team could not accelerate this period. Residents of European countries can receive their winnings within 1-2 days using electronic wallets. Bank transfer also takes 1-2 weeks.

How to start playing

Before you finally determine, read the Terms & Conditions on the site. This is important because it may affect the withdrawal of funds. If you are satisfied with everything, you can start registration; it will take a few minutes. Next, you can download the installed version or remain on the site. Uptown Aces gaming is almost the same. Before you start playing you must make the first deposit. This amount and bonus money will allow you to get acquainted with all the games you like.

Closing thoughts

Uptown Aces shows all the signs of a good casino. This includes an attractive interface, a variety of games, and the good support team. However, it has a number of large drawbacks. This is mainly due to partners with a bad reputation. The creators of the casino, Deckmedia, showed a bad attitude towards their users through other projects. Over time, the situation has improved, but most of the authoritative resources do not trust the Deckmedia group. The same applies to RealTime Gaming, which has a relationship to the unkindly casinos. Also, a bad sign is the lack of confirmation of licenses on the site.

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Uptown Aces Reviews by Players

Tarra. Reviewed on 07.07.18
It is a very new casino, launched in this August, 2014, and is provided by RTG software. I liked the name of this casino and since they were giving a 5€ free chip, I couldn't find a reason why not to sign up. But then my errors begun.

Uptown Aces is available on mobile, flash and download versions. At first I tried to sign up via web, but a window came up saying there was an error because I'm not using Google Chrome, and to be able to play instant play, you have to have it. Since I am often playing with mobile app, I decided to play there. Of course, it took me a little more time, and when I tried to sign up, another error came up, saying that there's already a member with my username and email. But I just cannot understand the reasons for that, because my country isn't from the restricted countries, my mobile device has google chrome and I was trying to sign up through it and when I actually tried to log in with my email, I was told that such account doesn't exist.

I checked my email, spam box but none of it had any validation emails or anything. So then I went to their website again and contacted the live chat. I was told that I have somehow misstyped my birthday date (that's weird, because I checked it before the sign up multiple times, but ok) so after that I asked about the sign up bonus and provided her with the code and I was told that I wasn't able to get this bonus, since I'm from a restricted country for this bonus. But what surprised me in a bad way was that the support copied and sent me the list of countries, that were excluded for this bonus as well and they were about 25. I was upset that I didn't know it before because I wouldn't be spending so much time with the sign up.

Overall, the only reason I would consider depositing there was the look of the casino (although the mobile app is very similar to other RTG casinos, it still looked very nice) and the nice and helpful live chat, which gave me a very good impression of their casino.
Jamila. Reviewed on 26.09.18
And another new named casino Uptown Access Casino, just kidding, this is the same Dessert Night casino, only re branded one. I have no idea why did they have re-branded, because they have the same software. They were RTG and stayed RTG casino. So anyone who has account at Dessert Night Casino should log in in this newly casino, with the same details. When I saw it for the very first time I really didn't know, that its the old one Dessert Night, so I decided to open an account and registered there.

Luckuly I contacted the support, where I was told that this was the same casino, so no need to open multiple account. Ok I don't want to do that either, should I have received some email from them or something, yes I should. So the chat was nice and she offered me for the opening of the new named casino 5$ free chip, because they had that promotion, for every new and existing layer. Of course I will use that free chip, so she inserted it and I got 5$ to play with. Honestly giving 5$ for depositing players, but fine.

I played for a while, but what you can do with 5$, well if you are lucky, maybe, but I guess I wasn't that day. I really like the new looks at theirs new casino, the chat support is the same I guess, nice and friendly and about bonuses I think that this RTG casino has much to offer. A lot of deposit bonuses, attached with free spins. Nice job you done Desert Nigh, pardon Uptown Access Casino! I always like to play here, but even the chat offered me 150% reload bonus. I didn't take it, I might wait a bit, because they had and hope they will have bigger bonuses.

Well, I will wait till they send me some nice promo.

Good Luck!
Kelli Kloster. Reviewed on 02.10.18
This was a crazy casino that I’ve ever met since the time that many casinos have retracted to the U.S continents, you know why? The reason is simple first the casino is daring to give a whopping bonus to their entrant that will play for their casino for the first time and this will be credited by what I said (bulky) Uptown Aces have many promotions that you can get in and enjoy with! They are combination of the first deposit to sixth deposit! The first deposit was bold and you will get more than two times than any 100% deposit RTG casino you know this comes a 250% deposit bonus, personally this was an admirable bonus but unluckily I didn’t get all of it because I choose their another deposit bonus as substitute.

Getting their bonus was well done, and it contributed a lot to my experiential superb commendation for their casino. This comes up with just a conservative thirty times other bonus indicated you need to add up the bonus and the wagering, then you need to get of the wagering and I’m so happy about it because I cash out the winnings from this amazing bonuses! Uptown Aces was surprised me from its whole form and distinction, after I made a withdrawal to them they didn’t even changed. There casino is still keen in accommodating existing players like me.

Even if I had some delays in getting my preliminary withdrawal this process after waiting. The casino ask for my sorry and promised that this will not happen again. The casino sometimes become sluggish from their graphics and I think its because of the connection between them and my internet I don’t know if others will encounter this weird stuff.

Uptown Aces casino is sure to be a really must try casino. You need to experience their accomplished service.
Vesta Jilek. Reviewed on 04.10.18
Uptown Aces Casino is one of the latest casinos which use Real Time Gaming software. I was surprised when I saw that this casino is in fact Desert Nights casino which changed their name. I didn't know that info at the time I downloaded their software and joined this casino.

At that moment maybe I did something that breached the terms and conditions of the casino. I made an account here using the same data I used when I joined Desert Nights Casino. Anyway Desert Nights is a casino that uses two software providers. When I joined this casino they were using only Rival Software and some time later they started using RTG also, so the customers could download and install two casino software's and play on the same account. I remember that when this casino was only Rival I got an email from the casino that they also have RTG software to play on. That is why I was very surprised when I didn't get an info that this casino has simply changed it's name. That is really strange and unprofessional from a casino according to me. I think that the players who already had an account in Desert Nights should have gotten an email that the casino is now called Uptown Aces.

I remember that after registration I took some no deposit bonus here that the casino had for new players. I didn't manage to meet the WR and ask for a withdrawal. Can you imagine how disappointed and frustrated I would have been if I was lucky and managed to ask for a withdrawal and then find out that I already had an account here earlier and not get paid? I will spare myself the trouble and won't even imagine that situation. I hope that there was some mistake why this casino didn't inform me or the other players about the name change.
Marietta. Reviewed on 06.10.18
Like the RTG software, I also have hit good a few times here, my stupidity I blew it back, but at least I won.
I dislike the way I was treated by live chat rep tonight and the way the software ran. I was playing treasure tree, hit play and reveal all, the screen froze up so I tried it again, play and reveal all, the screen stayed frozen but the FREE GAMES Won Sounds played out loud.
So I waited a second the screen was still froze so I exited and went right back in, but no free games, so I played 2 more times, to see if it would repeat the last 2 games or whatever but still no free games. And Treasure Tree has a distinct special music when free games are won. So I go to live chat ask the rep to check my issue by history of last 5 spins, she says everything looks fine, so I asked to view my history and I am told I cant view on my end, even though it is in fair gaming terms on their site, so I am typing some more questions etc...
And they just disconnected me. Waited on hold for total of ten minutes during chat to get hung up on.

I have dumped a bunch of deposits here and get treated like dirt maybe cuz I'm not high roller or whatever, but the service has been horrid lately and this mad me frustrated enough to no longer play here. Not a great way to keep a fish around that plays numerous deposits a week.got in chat again for 45 minutes, no free games either.

So congrats to chat rep, straw that broke camels back, you just lost a loyal player and my boyfriend.
Sadie. Reviewed on 07.10.18
At first, I was never winning at uptown aces, and had already deposited multiple times. I complained to customer service and was threatening to cancel. But I gave it one last go, believe me!

I then won a nice huge amount, which ended up being the most I have ever seen from an online casino. From that point on, I frequently daily play here!

The thing with Uptown, is they do pay out pretty well. I justified this by getting some friends to join in and they too have won, however they kept playing and lost although they could've withdrew if they wanted to.

I can also say this is the first casino I have ever won a random jackpot in so again, and again, you will find me playing here.
After I won a couple of payouts, they have restricted my profile to a cashback only account. I was upset because I miss redeeming LOVEWKNDUPTOWN, one of the weekly bonuses that I couldn't wait to redeem no longer works for me. Its okay though, I would understand their reasoning behind it.

No matter what though, whether I win or lose, getting free spins here and there is the excitement of it all. Uptown Aces hasn't failed me since
Romeo Claytor. Reviewed on 07.10.18
I started playing at the Uptown Aces earlier this year, and I must say - this Casino is the top of line. Fast payout, prompt response in the live chat, fair games. I love to play all casino games, including slots, roulette, blackjack. Was hoping to get better at my videopoker - was thinking to make the Uptown Aces my main videopoker Casino.

I am a bonus player, and the bonuses - I think all - cashable - had been beyond generous. They would give a "truejackpot" bonus (about 125%) every month or so, and it would allow to play all the casino games, except, perhaps the live roulette. Well.

All was very good, until I came back after some absence only to find out that my account is restricted and is not approved for bonuses more than 60%. Finally, a Casino Staff, in the live chat said - that it is the management decision, and there is nothing that can be done to un-restrict my account. So.. I closed it. Will be playing their sister (or is it parent?) casino - SlotoCash, from now on. More below - in the "dislikes" section of the review.
Melia. Reviewed on 10.10.18
Nothing their staff is rude and insulting if they even answer you. Their games cheat and if you try to help them they call you a lair and report you as a risk. They have some of their sister casinos already Blacklisted whats that tell you.
Upon coming to this, I was presented with a generous bonus of 100% but was not told what games it applied to. This was a problem since it was slots only and it usually isn't too much of a problem since, like with any RTG system-based casinos, I am able to chat with Live Support and get that exchanged. This wasn't the case.
The person (Richard) told me that it couldn't be exchanged. He did take the bonus off so I could play with the $50 only. :(
I asked how long it would take to refund and start over and he said it would take up to 7 business days. I believe this is poor standard.

This is a good casino, so far, but be careful and ask all the right questions before you deposit.

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