- Pending Time: - 0-96 hours
- Cheques: - 21-28 days
- Credit/Debit Cards: - Not offered
- EWallets: - 0-24 hours
- Bank Transfers: - 5 days
- E-mail:
Support: [email protected]
- Phone:
24/7 Support Line: 866-580-7566
Most Popular Thebes Slots
Thebes Preview
Pros
- Thebes casino offers the most popular games from reliable software providers;
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Mobile friendly (no app required — it is available from a web browser on both Android and iOS);
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It is accessible in the most countries of the world, including the US;
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Multi-tab feature lets you play several games simultaneously;
- Thebes casino offers decent bonuses for newly registered users.
Cons
- Very long withdrawal time (sometimes the pending periods last for weeks);
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Short selection of banking option;
- Poor quality of the customer support.
Thebes casino is a pretty old gambling website with a game collection exceeding 150 titles from various software developers. Given his considerable age, you might think that this is a trustworthy place to spend your money. Unfortunately, it is not completely true. There are hundreds of negative user reviews on the Internet with complaints regarding Thebes casino’s unresponsive and slow customer agents and extremely long withdrawal time. Is this website really so bad? We did not want to blindly believe all of these user reports and decided to make our own investigation. In this review, you will find everything we managed to find out about Thebes casino. Our team learned all the subtleties of this gambling website and is ready to share them with you!
A short history of Thebes online casino
According to the information available at the Thebes website, it was established in 2008. This is a decent period of time for an online casino. The fact that Thebes is over ten years old leaves a positive first impression, because dishonest casinos do not tend to live for so long.
Currently, Thebes casino is powered by Blacknote Entertainment Group, which also operates Winward Casino, 7 Spins Casino, Casino Moons, and other popular places for online gambling. All of them have an average rating on the most of the review aggregator websites. Therefore, we cannot actually consider this owner as neither positive nor negative factor. Let us review Thebes gaming options to better understand the situation.
Game collection at Thebes casino
There are less than two hundreds of slots and table games available at Thebes. This is not a big number, since many casinos offer twice as much options. However, all of the games are provided by trustworthy software developers. Here is the list of them:
- Rival;
- Visionary iGaming;
- Betsoft;
- Pariplay.
Each of the above companies is well-known by experienced gamblers and respected for good games with colorful graphics and stunning sound quality. They definitely belong to the highest class of developers.
What about the games themselves? You can try them in the practice mode without wasting your real cash. Unfortunately, you will have to sign up in order to do that, which is rather inconvenient for people who prefer to play for fun.
After the registration you will be able to choose any slot or table game presented at Thebes casino. Titles are listed on the main page of the website and are divided by the following categories:
- Slots;
- Classic slots;
- Live casinos;
- Table games;
- Video poker;
- Other games.
You can check out a short review of every available section:
- The “Slots” category consists of over a hundred slot machines for many themes. You can find here three-reel games, that tend to be simple, and five-reel games, that usually have more complex and difficult rules.
- The “Classic slots” section is aimed at people who adore traditional and well-known slot machines such as Asgard, Black Diamond, Wild Wizards, Red Chili Hunter, and others beloved games.
- The “Live Casino” category consists of live rooms where you can play with real dealers. All the popular card games can be found here (poker, baccarat, blackjack, etc.), as well as a traditional roulette.
- The “Table games” section includes all the games from the previous section, but with their virtual counterparts. Players are free to choose anything from different types of blackjack, holdem, baccarat, and other popular casino games.
- The “Video Poker” category is fully devoted to different versions of poker. It includes both traditional and original options, including Jacks or Better, Aces and Faces, Jackpot Deuces, and others.
- The “Other game” section speaks for it self. It includes unpopular games like Bingo, Keno, and other options.
As we already said, all of the titles (with the exception of live rooms) are available for registered users in practice mode. The library is good enough, so you should be able to find games entertaining for you.
Mobile games at Thebes casino
Mobile devices became very popular over the last decade. Everyone nowadays has a smartphone, tablet, or both. Thebes casino keeps pace with the times and offers its client a well-optimized mobile version of the website. It allows playing all the slots and video games presented at the platform. However, Thebes mobile casino lacks live games — you will be able to play with real croupiers only from the desktop version. Everything else is quite the same: you can login through your smartphone or tablet on either Android, iOS, or Windows Phone, and enjoy your favorite titles.
At the time of writing this review, Thebes casino does not have a downloadable app. It is very frustrating for players with a bad Internet connection, because a standalone application would deliver a much smoother gaming experience. Nevertheless, those who use stable network should not experience any problems playing at Thebes from a web-browser on their mobile device.
Software providers at Thebes
We have already mentioned game developers presented at Thebes in this review. All of them (Visionary iGaming, Rival, Betsoft, and Pariplay) make great slots and video versions of the most popular casino entertainments.
All of the live casino rooms are presented by Visionary iGaming. They provide amazing games with real dealers. Live croupiers at Thebes are not only professionals, but also beautiful and polite people. It is a real joy to play with them!
Every title at Thebes casino can be played from the web-browser. You only have to install the latest Flash Player plugin and login in order to launch them. It is also possible to play through the downloadable program — it is very convenient if you have a slow connection.
Customer support at Thebes casino
Thebes casino support team provides offers round the clock assessment each day of a week. There are three ways to contact them:
- Live chat;
- International phone call;
- Electronic mail.
The quality of support service left us with mixed impressions. Sometimes our inquiries were answered immediately, but sometimes the response time exceeded an hour. We understand that not all casinos are capable to provide immediate help, but making your clients wait for so long is unacceptable. This applies to other methods of communication: some of the support agents barely speak English and cannot properly answer the phone and we have not received replies to a bunch of sent emails.
What are the betting limits at Thebes casino
The minimum and maximum amounts of bet at Thebes casino are determined by the game you are playing. There are about two hundreds of games, so we cannot include the exact number in this review. You will be able to check the amounts once you open a specific slot. The minimum stakes vary from 10 cents at the least expensive and easiest slots to five dollars at some of the live rooms.
Promotions and bonuses (loyalty program) available at Thebes
Thebes casino offers a dozen of various promotions for regular users and a special bonus for newly registered players. Every newcomer can get a 333% match bonus (up to 3333 of dollars) on their first deposit. In addition, you will get extra 15 dollars for registration.
Unfortunately, wagering requirements are very strict, so you will never ever be able to gain profits with your bonus points. Moreover, they cannot be used in all games. To see more details regarding promotions, go to the corresponding section of the website.
Security and fairness of Thebes casino
According to the “Privacy policy” of the Thebes casino’s website, it does not share any sensitive information acquired from players with third parties. You should not be afraid that your address, real name, credit card number and other personal records would fall into the wrong hands. All your data is well secured with 128-bit SSL technology and is kept at the protected server of the casino.
All the software vendors that are partnered with Thebes provide licensed copies of their games. They are tested for fairness multiple times and use licensed standard random number generator (read more about certificates below).
Licenses and certificates of Thebes casino
Thebes has a certification from eCOGRA — an independent gambling organization that ensure that random number generator and all of the available games meet the existing standards. It also has a Gaming Labs certificate, which is another unbiased audit agency.
There are no information regarding the address of Thebes casino’s office. It is known that the website is operates under the jurisdiction of Curacao, which makes it legal in the vast majority of countries.
Payment methods at Thebes casino
Here comes the most frustrating part of our review. Many players across the world complain about the prolonged withdrawal periods and not enough banking options. Sadly, but all of these reports seem to be truthful.
One of the biggest problems of Thebes casino is the short selection of banking options. As you might have expected, you can make a deposit using many payment methods, but receiving your winnings is a lot harder. Just compare lists of depositing and withdrawing methods!
You can buy virtual chips using the following systems:
- American Express;
- Bank Wire Transfer;
- VISA;
- Neteller;
- EcoPay;
- MasterCard;
- Bitcoin;
- Skrill;
- WebMoney;
- Maestro.
This is just a small part of the list. Compare it with the full list of withdrawal options:
- Bank Wire Transfer;
- Money Transfer;
- Skrill;
- Neteller;
- EcoPayz.
As you can see, credit cards are not in the list, which is very inconvenient. However, the lack of payment options is not the only problem.
Withdrawal periods are very long. You will have to wait for weeks in order to get your hard-won money. Despite the fact that users do receive winnings, such time periods are unacceptable. If you value your time, then we strongly recommend you to choose a different place to play instead of Thebes.
How to register and start playing at Thebes casino
If the prolonged pending periods did not scared you off, you can sign up at Thebes and start playing. To make an account, you will have to enter the following data:
- Preferred username;
- Preferred password;
- Full name;
- E-mail;
- Gender;
- Language;
- Date of birth;
- Postal address;
- Telephone number.
You will be able to start any slot in the practice mode afterward. Do note, that you will need to verify your age to play for money (do not worry — you will receive an email with all the instructions).
Final words on Thebes
Thebes casino has a beautiful design and offers some of the greatest games in the industry, but a terrible attitude towards customers makes it a very bad choice. If you do not mind unprofessional support agents and long withdrawal periods, you might give it a try, but we strongly advise you against it.
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Thebes Reviews by Players
By the evening of Feb. 1st I was told that I made it through the wagering. I got all my verification documents and the casino form together and faxed them to security. I received a generic response that they had gotten my e-mail and would respond shortly.
As of today, Feb. 6th, I have not heard a word from anyone. I e-mailed them yesterday, but no reply. In the meantime I continued to play on my money until it was gone. That is fine, because I only spent $25.First of all, I wonder if I will ever hear about my paperwork, and even if I do what would happen if you were to make a withdrawal, 3 or 4 months maybe to receive, or would you receive?
Also be careful, because there are many games you cannot play, once you have spent your initial deposit.I couldn't quite figure it out, but chat said you need to deposit again for those games, even though there was plenty of money in my account? I am anxious to see if I ever hear from them.
Do I trust them? I don't think so, we will see.
-Many Slot Machines
So I contacted them and they said why don't your try some video slots I did end up wining some money off that an there is one game I really like on there but I really like table games and are hard to win any money on now because of the limit.
I had contacted them why they lowered it on me. I was told that it your VIP level. I then asked about where can I see my VIP they said you cant but you can ask if you want to know about it. I had asked them why it was lowered again and they said that its what your VIP level is set to that. If you play more then you will be able to bet higher. I said then why did it go down they then started asking me to play other games.
I feel like they are trying to take my money and not play fair letting winners keep there money and want to take it all from. One of the reps did say that the manager does do review on a weekly basis. I will wait to see if they make it return by to normal after a while but I don't think they will.
Here on AG I found and exclusive 20 euros bonus for new players. Thank you AG for this bonus and many other that you can find here. The bonus wasn't cash able and had a high 70 x bonus wager. But in some other Top Game casinos that I have played in the wager was 99 x bonus. Immediately after I logged on their live chat operator welcomed me. After I provided the bonus code 20 euros were added to my account. Like I said before I have already played in Top Game casinos so their games were familiar to me. One of my favorites is Carnival of Venice. It’s a very fun slot game with 5 reels and 20 paylines. I had a few big wins here and my balance when I moved on to another game was 100 euros. But meeting a 70 x bonus requirements is almost an impossible mission. In short I finished my play here after about an hour before I lost all of my money. Nevertheless I really enjoyed all the games I tried here. Overall Thebes casino offers free money. They also offer some really good and interesting slot games. So there is no reason why you shouldn't try this casino.
For Thebes Casino I give 8 out of 10.
I made a deposit and as soon as it went thru he logged off. I went to play a betsoft game and sure enough, my balance for EVERY betsoft game was 0! I tried contacting live chat but it the connection was disconnected! I even took screen shots of the live chat with them telling me I could play all games. I would steer clear of this place and hope that askgamblers takes another look at their rating.
I won over 1000 with the first bonus and since I knew that only 100 can be withdrawn from that I contacted their customer service to find out what I need to do to withdraw. Their customer service is a disaster and you can't trust them!
They will never give you the complete information and when you ask something in the chat it takes up to 15 minutes to get an answer that is not even helpful. The customer service at Thebes should be called "withdrawal prevention unit". Do not deposit your money there! You will not get it back!
Payouts were all around very very poor. I will not be making another deposit to this casino. As soon as I hit free spins on one of the slots I got a "connecting to game server message". I contacted chat and took about 20 minutes to get three responses. Eventually just closed the game out.