Recommended Casino

Ruby Slots

Casino Rank 52
Players from
Ruby Slots DETAILS
Website:
Casino rank:
33 / 100
Desktop games:
120
Mobile games
40
Casino type:
Deposit methods:
Minimum deposit:
$30
Software:
Withdrawal methods:
Withdrawal Methods
Cashout time:
2000 USD per week
  • Pending Time: - 17-22 days
  • Cheques: - 21-28 days
  • Bank Transfers: - 5-10 days
  • EWallets: - 24-48 hours
Casino Established:
2012
License:
Costa Rica
Languages:
Currencies:
Manual flashing:
No
Live chart:
Yes
Support
  • E-mail: Support Mail: [email protected]
  • Phone: US Toll Free Support Phone: 1-877-767-6929
All Ruby Slots details

Most Popular Ruby Slots Slots

Ruby Slots Preview

Pros

  • Ruby Slots Casino is proven fair by Technical Systems Testing;
  • Offer great promotional programs for newcomers;
  • Has a great mobile version for portable platforms;
  • Checked for safety by Norton Safe Web;
  • Offers nearly 250 of high-quality casino games;
  • Provides an advanced level of account security (256-bit SSL encryption).

Cons

  • Below average quality of customer support services;
  • Ruby Slots Casino does not have an official license for gambling services;
  • Not all games are available instantly from the web-browser;
  • Withdrawals are very slow.

Ruby Slots Casino is a gambling website that has been operating since 2012. It is a rather long period for online casinos, which might make some of the novice users believe that it is a trustworthy platform. However, our team does not think so, as well as hundreds of unpleased customers leaving negative reports on various casino review aggregators. The main complaint in the most cases is very slow payment speed. Some of the gamblers claim that they had to wait for over three months to get their winnings! We ran our own investigation and made this thorough review on Ruby Slots Casino. Read it to find out whether all these user reports are true and is it even safe to play at this website.

A short history of the Ruby Slots Casino

Ruby Slots Casino was established in 2012 and never stopped working since then. It is currently owned by Virtual Casino Group, which is a company specializing on online gambling websites. It also operates Wild Vegas Casino, Club Player Casino, Prism Casino, and many others platforms. Not a single one of them has a positive user score — their best project is rated 3 out of 10 at the most user review aggregators. This fact alone definitely sets off alarm bells, so think twice before choosing Ruby Slots.

At the moment we are writing this review, the website can be accessed from nearly all parts of the world. However, there are enough exceptions for the countries where online gambling is forbidden by law, such as Russia, France, Georgia, Cyprus, and more. You will know if your country is not accepted by the Ruby Casino — the website will not even allow you to register. Keep in mind, that despite its international availability, Ruby Slots Casino does mot offer any translation options except for the English, so you should not except any help in different languages.

What games can you play at Ruby Slots Casino

Ruby Slots Casino is powered by Real Time Gambling. This game developers makes great slots on many themes with amusing graphics and sound effects. Moreover, it also delivers great live casino gaming experience. We will talk more about this software provider and its credibility later in this review. As for now, our main concern is the game library of the website.

The Ruby Slots Casino’s collection is divided into four huge categories. We prepared a short review for each section presented. If you are interested to know more about games at Ruby Slots, read them below.

Slot Machines

Nearly two thirds of the Ruby Slots casino’s game collection consists of slots, just like at any other modern gambling website. Players can play over 150 of great slot machines provided by Real Time Gambling. There are both three-reel and five-reel slot games for any taste. It is possible to find a slot on almost any theme, so it will not be hard to choose an interesting option.

We do not have any complaints regarding the quantity of slots, but the interface of the website is awful. They are simply listed as is, without any categorizing. If you are not familiar with a slot, you will have to open it for more details. Ruby Slots Casino does not have an advanced search function, and this is a huge drawback for novice gamblers.

Table Games

This section of Ruby Slots consists of popular games that can be played in a real casino, such as:

  •         Baccarat;
  •         Blackjack;
  •         Hold’em;
  •         Poker.

There are various types of the games above, both traditional and unusual.

Video Poker Games

This category is entirely devoted to different versions of poker. Here is just a few titles out of sixteen available games:

  •         Aces and Eights;
  •         Deuces Wild;
  •         Jacks or Better;
  •         Joker Poker;
  •         Sevens Wild.

Specialty Games

Additionally, Ruby Slots casino offers the Specialty Games section. It is made for classic gambling games that cannot be assigned to other categories. If you like Keno, Roulettes, Craps, Hot Dice, and other options that are usually available in real casinos, you will have a great time here.

Instant Play

Do note that the vast majority of the games at Ruby Slots Casino are only available after the installation of downloadable software. However, there are enough games and slot machines to play right from the web-browser. Go to the “Instant Play” section of the website and choose a game out of the following categories:

  •         New games;
  •         Online slots;
  •         Table games;
  •         Video poker;
  •         Specialty games;
  •         All games.

All of these categories speak for themselves. All of the titles are just duplicates of games available in the downloadable version. Therefore, you will need to install the software to experience the full potential of Ruby Slots casino.

As you can see, there are enough options for users preferring to play slots and video games. However, the lack of Live Casino games makes Ruby Slots a bad choice for people who enjoy gambling with real croupiers.

Mobile games at Ruby Slots Casino

The Ruby Slots Casino’s team is well aware that a lot of modern gamblers prefer to play from their mobile devices. All instant games that you can play from a web-browser on your desktop are available on smartphones and tablets. You will not need to install any additional applications. Ruby Slots Casino mobile casino is accessible via browsers on iOS, Windows Phone, and Android.

The website works great on all mobile devices regardless of the screen size. It is possible to perform all operations available at the desktop version, such as registration, depositing, contacting the support team, and withdrawing. The overall quality of Ruby Slots mobile casino is at the decent level and we were fully satisfied with it.

Software at Ruby Slots Casino

The only software developer presented at Ruby Slots Casino is Real Time Gaming. It is a trustworthy source of games, which never fails to deliver the best graphics, sound effects, and animation. You should not worry about the fairness — Ruby Slots is using licensed copies of RTG’s products that has been proven fair. If you still have any questions regarding safety, do not worry — we will cover this topic later in this review.

The vast majority of games at Ruby Slots is only accessible from the downloadable software. You can install it on your desktop powered by Windows. There is no software for Mac users, but they can play instant games right from their browser. However, the website itself offers significantly less playable options.

Instant games at Ruby Slots Casino require the latest Flash Player plugin. If you already have it installed, you may need to update it. It is not hard — simply follow the instructions on the website and restart the browser.

Customer support at Ruby Slots Casino

The Ruby Slots Casino support team is definitely not its strongest side. Quite a lot users complain that support agents are unresponsive and do not speak English very well. Nonetheless, our team tried contacting the support. We were satisfied with the professionalism and politeness of customer service agents, but the response time was not very good: on average, our inquires were answered within 10 minutes.

If you want to ask any questions to the administration of Ruby Slots, you can contact it by:

  •         Making a telephone call (1-877-767-6929);
  •         Starting an online chat conversation;
  •         Sending an email (for general inquiries: [email protected]; for deposit questions: [email protected]).

Maximum and minimum allowed bets at Ruby Slots Casino

Ruby Slots Casino offers flexible betting limits in the most of their slots and games. It has many slots that let you place bet starting from 10 cents. Some of the most difficult video games and five-reel slots might have a higher limit, such as one dollar or even more. You will not be able to see the exact stakes limits until you open the game, so check maximum and minimum amounts manually.

What bonuses are available at Ruby Slots casino?

Every new user or Ruby Slots can receive 250% bonus on the first deposit (up to 2500 dollars). This is a huge value, since bonuses can be used as bets in all games of the collection. You can also become a VIP-member of the website to get even more generous Ruby Slots Casino bonuses. To get more information regarding the bonus program, simply click the “Promotions” button at the top side of the website.

Keep in mind that all bonuses at Ruby Slots are sticky, which means that you will never be able to withdraw them (they will be removed from your account after the fist withdrawal attempt).

Security and fairness of Ruby Slots Casino

Ruby Slots Casino uses 256-bit SSL technology, which is an advanced encryption protocol. You do not have any reasons to worry about the confidentiality of your sensitive data. The administration of Ruby Slots claims that it does not share private information of its users with third parties. You can be sure that your financial and personal information is safe.

In relation to the fairness of Ruby Slots, we cannot say anything negative. Every game in the library is a license copy of Real Time Gaming product. Therefore, slots and videogames at Ruby Slots meet all the standards of fairness and actually allow casino players to win.

Licenses and certificates of Ruby Slots Casino

Special attention should be given to this is the part of our review. Ruby Slots Casino does not provide any licensing information on its server, which means that it simply does not have it. If you want to be completely sure that the gambling platform you are playing on is legal, you cannot trust Ruby Slots. It is better to find another casino.

Ruby Slots Casino do offer additional certificates like CDS and Norton Safe Web. Both of them guarantee that video games and slots are fair, but it does not make the casino legal.

How to make deposits and receive winnings at Ruby Slots Casino

Making a deposit at Ruby Slots is not an easy thing to do, because it offers a very limited selection of banking options. It accepts money from the following systems:

  •         Visa;
  •         Bitcoin;
  •         Mastercard;
  •         Skrill;
  •         Neteller.

Withdrawal options are even more limited. Ruby Slots Casino sends winnings to Bank Wire Transfer, AHC, Cheque, and Neteller accounts. Obviously, these are not the most popular payment methods, so you might have difficulties even initializing a withdrawal. But that is just a part of the problem.

There are dozens of negative user reviews claiming that Ruby Slots does not transfer winnings in time. Some people could not get their money for months! The maximum withdrawal amount is 2000 dollars per week, but we believe that you will waste a lot of your time to get it. Such disregard for its own customers is unacceptable, hence we do not recommend Ruby Slots Casino to anyone playing with real money.

How to start playing at Ruby Slots Casino?

Registering your own account is pretty simple. You need to click the “Sign Up” button at the top right corner of the website and enter the following information:

  •         Preferred username;
  •         Preferred password;
  •         E-mail address;
  •         Country of living;
  •         Living address;
  •         Full name;
  •         Telephone number.

After the registration, download the software by clicking the corresponding button at the top left corner of the website. You can also play from your browser by going into the “Instant Play” section of Ruby Slots Casino.

Closing thoughts on Ruby Slots Casino

Ruby Slots Casino could be a great place to play slots and videogames from Real Time Gaming provider. However, it lacks live casino rooms, offers a limited selection of depositing and withdrawing options and, most importantly, the payout period exceeds three months sometimes. If you do not want to face all these problems, we highly advise you to choose a different casino.

Top Online Casinos

Ruby Slots Reviews by Players

Amina. Reviewed on 06.07.18
Ruby Slots Casino is the new name of the VIP Lounge Casino which has been rebranded in 2012. What is the reason for this re-branding operation, perhaps has been targeted to throw out the bad reputation for which VIP Lounge Casino was famous? Is this online casino really aiming to distract from the older problems and mark a new beginning?

In fact, Ruby Slots Casino is powered by Real Time Gaming software which has a very bad reputation because of its bad services and late payouts.

Once I entered in the casino lobby, I was transported in a classy atmosphere with a deep red background and shining rubies evocating wealth and luxury. The home page is full of incentives and features huge slots winnings as well as the newest offers and promotions.

When I took a look to their bonuses and offers, I noticed they were abundant, although with severe wagering requirements.

When it comes to their support service, it is a different kettle of fish. First, I wanted to ask them about their bonuses, including the non-deposit ones. I clicked on the ‘Live Support’ option at the home page then I had “Inaccessible Web Page”!! I renewed the operation a second time, succeeded to access the ‘Start Chat’ web page, entered my login, selected the “Bonus Assistance” option and got the following notification: “Thank you for using our Live Chat Service. This is Sarah”, I responded “Hello Sarah” and sat down quietly waiting for a response, but nothing on the horizon!

Third and last, and things always seem to go in threes, I tried the same operation and noticed I was switched between the agents who where putting the issue back into the hands of each others. Finally, I got: “chat session has been terminated by the site operator” without having dealt with any of the support team agents to resolve my enquiry. Irritated and bothered by the desperate situation, I quit the casino lobby and knew I won’t never ever come back again to this online casino.
Ngoc. Reviewed on 27.09.18
I played at this casino for almost a month now. Roughly, I have deposited close to $600 or even more. I did not win anything...not a single dime, nor did I make any withdrawals whatsoever. But when I made another deposit, I can't redeem a No Rules Bonus code anymore.

So I went to Live Chat to inquire why can't I redeem the code. And I was told that the casino is denying to use any of the No Rules bonuses because the casino feels that I am a skilled player. How can they consider me as such when I didn't even win a single dime??? I made deposits after deposit and would always lose. I didn't even make a single withdrawal.

It seems like this casino is scared that after making all those deposits I might actually win something and get my money back. Isn't the whole purpose of playing in these online casino's is that you're taking your chances that you might WIN?!? But if the casino is gonna regulate your account before you can even win anything...(well, in my case, trying to win my money back) it only goes to show that this casino would not even give you a chance to WIN. That is just a bad way to do business with gamblers.
Corene. Reviewed on 03.10.18
I enjoy the slot machines the payouts and the different bonus options to choose from. I also liked how helpful customer service was whenever I had a question or something went wrong they fixed it right away.
What I don't like is how deposits are instant and withdrawals are not so instant. If I win something I want it right away not a week later or a month later. The customer service department was not as friendly as they were when I was trying to deposit money. I now know if I win anything to not expect it right away. If a deposit is processed in less than a minute and my money is approved and verified feel if I have to pay for a deposit to play and it takes less than a minute to approve this transaction, than the withdrawal process needs to be just as fast in order to br fair.
Belinda Barge. Reviewed on 05.10.18
The free chips you get when you sign up are a great perk and Ruby Slots continually offers weekly promotions and freeplays for all its players. Most places I've seen only offer you this many promotions when you've been playing with them for a while but since I started playing at Ruby a few months ago I've had a whole ton of bonuses come my way.

I usually stick to slots and progressive jackpots and the payouts for both of those are as high as you'll find. I had a few questions about how to use the free chips I was given and the staff was really helpful. I haven't had any issues with payouts and withdrawal times and reading the reviews it doesn't look like a ton of people have (at least recently).

Give it a shot. Great games and even better bonuses.
Jackie. Reviewed on 06.10.18
Nice sign up bonus's. You get an appreciation bonus every month. My favorite is that a lot of their when you deposit bonus's have no play through.
Haven't really won anything since I did a withdraw. Before I did a withdraw, I would have given 10 stars.
Finally I get my money. It took several weeks and several messages sent, until I thought that I did not get my prize. Suddenly I let my email, approved the payout.

Maybe I will once again play at this casino because I had to wait too long on my winnings.
Ngoc. Reviewed on 07.10.18
Ruby Slots is the best online casino. I won over $2,000 from May 2016 and July 2016. I received my winnings on time, I just had to contact customer service to follow up my winnings once a week. The customer service was very accommodating and helpful to my inquiries.
Very slow payout, wait months sometimes. Uninformed staff gives false information all too often. Some fake delay tactics noted for payouts such as wires take 10 days etc. Even international wires can be received on the same day they are sent.
Sarita. Reviewed on 07.10.18
Best casino coupons in the business. Very friendly, courteous and mannered staff. Play some good games on the phone. Many large wins here. You will get paid just stick to the rules very closely!
Take over 30 days to claim any winnings.

You will get change by Neteller £7.50 to get any winnings.

Their slots are old and out of date.

They should not be allowed to be in the UK.

DO NOT GO TO Ruby Slots RIP OFF Casino.
Ariel. Reviewed on 11.10.18
Great bonus' and good casino games. Really enjoy rtg casinos.
Website only says Uk players can't use a welcome bonus, so I assumed I could still use a free chip bonus, after completion of the wagering I tried to withdraw my winnings to be told that free chip bonus' are the same as welcome bonus'. There is no reason why they can't state this clearer in the terms and conditions.

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