Royal Ace is a decent online casino that offers above one hundred of various slots. It has a beautiful animated design, which makes you feel like you are visiting a real gambling establishment. There are lots of controversial reviews on Royal Ace casino in the Internet. Some people claim that it is a fraudulent company, while others continue using it and tell stories about enormous winnings. We decided to find out who is actually right and made this review. It contains detailed information about all aspects of this website that we checked ourselves. We hope that this material will help you to understand whether you should try your luck at Royal Ace casino!
The Ace Revenue Group founded Royal Ace casino in 2009. It has been successfully working since then, though its address was blocked in some countries. Currently it is available all over the world, except for the regions where online gambling is considered illegal.
Though the Royal Ace casino’s game library is not exceptionally big (especially when compared to bigger gambling platform), it still has to offer many great games for any taste. You can try any slot by clicking the “Instant Play” button on the main page of the website. The list of available games will appear which includes the following titles:
Slots listed above are just a part of the game collection, which includes more than a hundred of titles. All of them are licensed products from Real Time Gaming, tested for fairness.
Besides slots, Royal Ace offers a bunch of table games. You will be able to try over a dozen of popular casino entertainments. Go to the “Table Games” section of the website, from where you can launch:
“Video Poker” section, as you might have guessed, contains various versions of virtual poker.
Finally, “Specialty Games” section includes keno, craps, and different variants of roulette.
If you want to see the list of all the available games at once, click the “Show all” button. We did not have time to test the entire game library, but the ones we have tried leaved a strictly positive impression. Most of them have great graphics, smooth animation and use high-quality sounds.
We very liked the fact that you do not even need to register in order to try all of these games — it is possible to choose any title and run it in practice mode without any restrictions. Do not forget to update the Flash Player plugin for your browser beforehand!
Team of the Royal Ace casino did a great job adapting their website for mobile platforms. It opens without any lags even on older Android and iOS devices. Royal Ace mobile casino resembles its desktop counterpart to the smallest details. We did not encounter any issues while testing slots and other games on our iPad and Samsung Galaxy.
However, a proper mobile app still would bring a better user experience, and the lack of it is quite upsetting. We hope that someday Royal Ace casino will present downloadable applications for iOS and Android.
Nearly every negative user review on Royal Ace claims that its customer support is terrible. We decided to test it ourselves and tried to reach it from five different accounts. The result was not as bad as we expected. On average, the support agents answered our inquiries in the live chat within 15 minutes. This amount of time is not amazing, but is still decent enough.
Besides the live chat, which is available hourly without days off, you can ask Royal Ace support team for help by using the international phone number or sending an email. However, the latter method is very slow — we got answered only three days after an inquiry.
Stakes limits at Royal Ace casino vary from game to game. Some slots allow to place a single cent as a bet, while the most difficult and intricate games accept bets from 5 dollars and more. In order to get more information about the minimum and maximum allowed stakes, contact the live support or read the manual of the game you are willing to play (usually you can open it in the game itself by clicking the “Help” button).
What are Royal Ace casino bonuses and how to receive them?
Here comes the most satisfying part of our review, since we are going to talk about Royal Ace promotions. The website offers one of the best bonus programs in the gambling industry, which surely draws public attention from many gamblers all over the world.
Newcomers at Royal Ace casino get 100% bonus on their first deposit. You might say that this is not such a big deal, but here is the thing: there are no limits at all! Whatever the sum of your first deposit (10, 100 or even a thousand of dollars), you will always get the corresponding amount of cash in bonuses. This is the most generous offer that we have ever encountered at online casinos! Of course, you will not be able to withdraw all the bonuses at once, but it is possible to spend them on slots and tables games.
Besides the welcome bonus, Royal Ace casino offers VIP program. It is available to any player who managed to reach level five. Levels can be obtained by playing table games and slots. The more time you spend at Royal Ace, the more useful perks you get. Here is the list of the most interesting of them:
Comp points can be directly converted to cash and used as bets.
As to the fairness, all games at Royal Ace meet the existing standards of fairness. They are checked and certified by the GLI — an independent company that conducts various test to ensure that casinos offer their clients a real chance to win.
Apart from the GLI and SSL certifications mentioned above, Royal Ace is officially certificated by CDSCorporation, a software company that has been operating in the gambling industry since 1992.
There are no official information about the license of this online casino. According to some review, Royal Ace is registered by the authorities of Costa Rica, but there are no evidences of it.
Finally, we got to the weakest side of the Royal Ace casino. Almost every negative review mentions that the withdrawal period at the website is very slow. Unfortunately, there are indeed serious issues with winnings requesting.
According to the information on the site of the Royal Ace casino, all withdrawal request must be reviewed and approved by the administration. It takes up to three business days, which is already a pretty long time. Moreover, even if administration approves your request, they will send your winnings to you within a period of 10 to 14 business days. In total, in the worst case scenario you will have to wait 17 business days to receive your money! Some reviewers claimed that they had to wait even longer. Such an attitude towards players is unacceptable and we hope that Royal Ace casino will pay attention to the numerous negative reviews and fix the problem.
As to the banking options, the platform accepts deposits from the most popular payment systems, including:
The minimum withdrawal amount is $100 and the minimum deposit amount it $50.
To open an account, click the “Sign Up” button, enter the preferred nickname, e-mail address, and make a deposit. You will be able to start gambling right after the registration.
You can also play for fun by choosing the practice mode on any game available at Royal Ace.
Royal Ace could have been a great casino if not for the withdrawal issues. If you do not mind the delay in payments, you will definitely enjoy gambling on this website. Otherwise, it is better to choose another casino.