Recommended Casino

Royal Ace

Casino Rank 76
Players from
Casino rank:
30,1 / 100
Desktop games:
Mobile games
Minimum deposit:
Withdrawal methods:
Bank Wire Transfer, ACH, Neteller, Cheque
Cashout time:
2500 USD per week
  • Pending Time: - 7-10 days
  • Cheques: - 28-42 days
  • Bank Transfers: - 10-14 days
  • EWallets: - 10-14 days
Emoney Processing LTD Casinos
Casino Established:
Costa Rica
Restricted countries
Manual flashing:
Live chart:
All Royal Ace details

Most Popular Royal Ace Slots

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  • Royal Ace casino offers unlimited bonus for newcomers;
  • 24/7 client support in all possible forms, including live chat, international phone, and e-mail;
  • Beautiful interface with advanced animations and sound;
  • Has a downloadable version;
  • Impressive level of account security.


  • Poor customer support;
  • Very slow withdrawals (the pending period might exceed a whole month).

Royal Ace is a decent online casino that offers above one hundred of various slots. It has a beautiful animated design, which makes you feel like you are visiting a real gambling establishment. There are lots of controversial reviews on Royal Ace casino in the Internet. Some people claim that it is a fraudulent company, while others continue using it and tell stories about enormous winnings. We decided to find out who is actually right and made this review. It contains detailed information about all aspects of this website that we checked ourselves. We hope that this material will help you to understand whether you should try your luck at Royal Ace casino!

A short history of Royal Ace casino

The Ace Revenue Group founded Royal Ace casino in 2009. It has been successfully working since then, though its address was blocked in some countries. Currently it is available all over the world, except for the regions where online gambling is considered illegal.

Available games at Royal Ace casino

Though the Royal Ace casino’s game library is not exceptionally big (especially when compared to bigger gambling platform), it still has to offer many great games for any taste. You can try any slot by clicking the “Instant Play” button on the main page of the website. The list of available games will appear which includes the following titles:

  • Aladdin’s Wishes;
  • Asgard;
  • Caesar’s Empire;
  • Diamond Dozen;
  • Dream Run;
  • Lucky 6;
  • Polar Explorer;
  • Texan Tycoon;
  • Wild Wizards.

Slots listed above are just a part of the game collection, which includes more than a hundred of titles. All of them are licensed products from Real Time Gaming, tested for fairness.

Besides slots, Royal Ace offers a bunch of table games. You will be able to try over a dozen of popular casino entertainments. Go to the “Table Games” section of the website, from where you can launch:

  • Baccarat;
  • Pontoon;
  • Super21;
  • Blackjack;
  • Perfect Pairs.

“Video Poker” section, as you might have guessed, contains various versions of virtual poker.

Finally, “Specialty Games” section includes keno, craps, and different variants of roulette.

If you want to see the list of all the available games at once, click the “Show all” button. We did not have time to test the entire game library, but the ones we have tried leaved a strictly positive impression. Most of them have great graphics, smooth animation and use high-quality sounds.

We very liked the fact that you do not even need to register in order to try all of these games — it is possible to choose any title and run it in practice mode without any restrictions. Do not forget to update the Flash Player plugin for your browser beforehand!

Mobile games at Royal Ace casino

Team of the Royal Ace casino did a great job adapting their website for mobile platforms. It opens without any lags even on older Android and iOS devices. Royal Ace mobile casino resembles its desktop counterpart to the smallest details. We did not encounter any issues while testing slots and other games on our iPad and Samsung Galaxy.

However, a proper mobile app still would bring a better user experience, and the lack of it is quite upsetting. We hope that someday Royal Ace casino will present downloadable applications for iOS and Android.

Customer support at Royal Ace casino

Nearly every negative user review on Royal Ace claims that its customer support is terrible. We decided to test it ourselves and tried to reach it from five different accounts. The result was not as bad as we expected. On average, the support agents answered our inquiries in the live chat within 15 minutes. This amount of time is not amazing, but is still decent enough.

Besides the live chat, which is available hourly without days off, you can ask Royal Ace support team for help by using the international phone number or sending an email. However, the latter method is very slow — we got answered only three days after an inquiry.

Betting limits (minimum and maximum allowed bets) at Royal Ace casino

Stakes limits at Royal Ace casino vary from game to game. Some slots allow to place a single cent as a bet, while the most difficult and intricate games accept bets from 5 dollars and more. In order to get more information about the minimum and maximum allowed stakes, contact the live support or read the manual of the game you are willing to play (usually you can open it in the game itself by clicking the “Help” button).

What are Royal Ace casino bonuses and how to receive them?

Here comes the most satisfying part of our review, since we are going to talk about Royal Ace promotions. The website offers one of the best bonus programs in the gambling industry, which surely draws public attention from many gamblers all over the world.

Newcomers at Royal Ace casino get 100% bonus on their first deposit. You might say that this is not such a big deal, but here is the thing: there are no limits at all! Whatever the sum of your first deposit (10, 100 or even a thousand of dollars), you will always get the corresponding amount of cash in bonuses. This is the most generous offer that we have ever encountered at online casinos! Of course, you will not be able to withdraw all the bonuses at once, but it is possible to spend them on slots and tables games.

Besides the welcome bonus, Royal Ace casino offers VIP program. It is available to any player who managed to reach level five. Levels can be obtained by playing table games and slots. The more time you spend at Royal Ace, the more useful perks you get. Here is the list of the most interesting of them:

  • Monthly insurance on your account (up to 50 thousands of dollars);
  • Unique gifts;
  • Access to VIP promotions;
  • Comp points for the money you wagered (the amount depends on your VIP level).

Comp points can be directly converted to cash and used as bets.

Security and fairness of the Royal Ace casino

Royal Ace casino is powered by Realtime Gaming, a trustworthy developer known for its advanced security features. The website itself, the downloadable version of the casino, all financial operations and other activities within the user’s area of this gambling platform are thoroughly encrypted with 256 bit SSLcertificate. You may safely trust Royal Ace with any personal information it requires. You sensitive data will never get into wrong hands! Your password, full name, address, and other info will forever stay inaccessible to third parties. If you want to know more about the privacy policy of Royal Ace, click the “Policy” button at the bottom side of the website.

As to the fairness, all games at Royal Ace meet the existing standards of fairness. They are checked and certified by the GLI — an independent company that conducts various test to ensure that casinos offer their clients a real chance to win.

Licenses and certificates

Apart from the GLI and SSL certifications mentioned above, Royal Ace is officially certificated by CDSCorporation, a software company that has been operating in the gambling industry since 1992.

There are no official information about the license of this online casino. According to some review, Royal Ace is registered by the authorities of Costa Rica, but there are no evidences of it.

Depositing & withdrawing

Finally, we got to the weakest side of the Royal Ace casino. Almost every negative review mentions that the withdrawal period at the website is very slow. Unfortunately, there are indeed serious issues with winnings requesting.

According to the information on the site of the Royal Ace casino, all withdrawal request must be reviewed and approved by the administration. It takes up to three business days, which is already a pretty long time. Moreover, even if administration approves your request, they will send your winnings to you within a period of 10 to 14 business days. In total, in the worst case scenario you will have to wait 17 business days to receive your money! Some reviewers claimed that they had to wait even longer. Such an attitude towards players is unacceptable and we hope that Royal Ace casino will pay attention to the numerous negative reviews and fix the problem.

As to the banking options, the platform accepts deposits from the most popular payment systems, including:

  • Bitcoin;
  • Mastercard;
  • Neteller;

The minimum withdrawal amount is $100 and the minimum deposit amount it $50.

How to start playing at Royal Ace casino?

To open an account, click the “Sign Up” button, enter the preferred nickname, e-mail address, and make a deposit. You will be able to start gambling right after the registration.

You can also play for fun by choosing the practice mode on any game available at Royal Ace.

Closing thoughts

Royal Ace could have been a great casino if not for the withdrawal issues. If you do not mind the delay in payments, you will definitely enjoy gambling on this website. Otherwise, it is better to choose another casino.

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Royal Ace Reviews by Players

Hiroko. Reviewed on 09.07.18
Royal Ace Casino is another online casino which I joined some time ago. The only reason why I joined here was because of free bonus chips.

I wanted to try it out with free no deposit bonus and I downloaded their software. After I completed the registration I was ready to play. You can also play online on instant mode play, but that time I prefer to download software mode, because it was easier to registered account on software.

After I got the bonus money, I played some time but at the end I lost it. I never made any withdrawal here and I do not like that. But it was only no deposit bonus so I am not in bad mood right now. Royal Ace Casino has many complaints here and to be honest I read some of them. I do not like it and also I do not trust them.

Last complaint is really the one that makes me worried and I am sure I will never make deposit here. I do not want to take the risk if I would get paid or not. I like casinos which pay out the winnings very fast in same day of making request or next day. But here is all different and I think I could go on an journey before I would get my money. This is my feeling, thoughts for this casino.

I will rate it with 3 stars. I do not trust them at all. Also Royal Ace Casino has bad ratio here and warning that players may expect slower payouts. I do not like waiting for my payment more months. For e-wallets withdrawals they need up to 10–14 days which is really bad. And pending period up to 10 days is ridiculous. For me this is one of bad casinos.
Sometimes slow on payment, see some people complain on here but I have not had A real bad experience.
Yetta. Reviewed on 27.09.18
I was very scared to play on this casino because of the bad reviews and horror stories, but my experience was definitely nothing like any of these. I used some great bonuses to play here and won. I sent in my documents and they were verified within 3 business days.

My withdrawal was requested March 17th and received today, April 4th. A little over 2 weeks total, and keep in mind I sent my documents in around the same time I requested my withdrawal. A 2 week turn-around time for checks, which is faster than some of the other more reputable casinos that I play at. My withdrawals from 1 week later have not even been processed at Cool Cat Casino.
The customer service is horrible. They don't ever answer their phone, there is a recorded message, and your only option is to leave a message. They claim they will call back, I left over 4 messages over a 24 hour period, never did get a call back. Payout, its been over a month now, still no payout. They give you the run around. First they gave me the wrong address to send my documentations, twice. Then they claim they never get my emails. They never answer their emails. The live chat is useless, they know nothing. I don't feel I will ever see any of my two payouts.
Arlena. Reviewed on 03.10.18
The best thing about Royal Ace is their payout. It's by far the fastest I've seen over the years. I wanted to withdraw $1400 and it was approved and available to be in under 2 weeks.
Very slow payment. I still have not received mine yet. I actually submitted a complaint because it has been so long. Depending on when this gets resolved I might go back and play but not until I get paid.

I do not like how you try and speak with a representative on chat they cannot answer your question especially when it comes to payment. They just give you a phone number or an email to contact. I have tried both and still have not gotten a response. Hopefully this changes.
I will update this once I receive information and my winnings.
Raeann Rowton. Reviewed on 05.10.18
I haven't had the same issues that other people have had. Support staff has been good and my payouts have been on time. I had heard some complaints about Royal Ace but I found that many of the issues were overblown. My bonuses were paid right away and I've had pretty good success here in terms of winnings.

I've been to a few Crystal Place Group casinos and enjoyed my time at all of them. I think it's def worth checking out. I've made good money here so it's def a place I'll come back to.
Brigette. Reviewed on 06.10.18
Played here for a few hours this past weekend. Had a blast, and earned through my bonus quite smoothly. Shuffled around on all sorts of table games and slots mostly because I wanted to try it all. I would definitely come back and play a few games that were good to me. I liked that orc elf game, put me in the mood for watching Game of thrones haha.
They finally paid me 4 months later with a check that bounced. The check was no good. I'm dead serious. Check was no good! I'm very unhappy.
Yetta. Reviewed on 07.10.18
I have withdrawn 3 times in last 2 months, first 2 got paid in 14 days, last one 32 days because of A mess up they took care of and expressed the payment. I was told they will have wire transfers to US as I can now do that rather then A check which should make the payment faster. And no I do not work there. There bonuses are really good also.
Poor experience with support. Nothing that sets them apart from Cool Cat, Prism, etc. Restrictions around bonuses make it not worth the time.
Art. Reviewed on 07.10.18
Just came here wanting to inform about their crazy days promo. I love this casino and play here a lot but make sure you get through a specific daily bonus before you start another. It is kinda obvious and standard for casinos, I know, but at the start I didst pay attention to this and until support sorted me out I was kinda doing it wrong.

Anyway, I highly recommend trying it. They have something cool each day.
Lajuana. Reviewed on 11.10.18
The games are fun and I like the bonuses. I have been playing there for a little while.
Stay away from this scammers. Poor casino, disrespectful and amateurish support. They won't pay me my completed bonus and had closed my account because I have contacted support from another country... Deplorable casino room, this casino should be blacklisted immediately. Do not deposit here your money in no way! 0 stars for these swindlers.

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