Hermes casino is one of the last added casinos on AskGamblers. Well first of all I was interested in them because of their name, Hermes is a well known brand in the world so seeing a casino with this name was unusual. I really liked their logo so when I saw that AskGamblers offer 28€ no deposit bonus there, I was more than willing to try. They offer Top Game software which I don't particularly like, but if I have a freebie, everything's good.
I registered there and used instant play, and they also have mobile and download as well. After that I immediately contacted live chat because I didn't see the bonus on my account. I was told that I needed to fill in all my details, which took me less than a minute, and then I saw the 28€ on my balance. I asked the chat about wagering and I was only told 28 x 50. Nothing more. No good luck wishes or explanations about which games could be played. That seemed a bit rude.
So when I play Top game slots, my usual choice is Beauty Salon. It has 20 paylines and the wilds often give good winnings. I started with 95 spins with 0.40€ bets. My balance didn't change at all, so I upped bets to 1€ per spin and played another round of autoplay. My balance went up to 40€, so I repeated autoplay and ended with 60€ balance. I came back later and decided to contact support. It had been a while since I last played table games so I wanted to ask whether I could do that using this free bonus. I was told that all games contribute to wagering 100% so as a table game lover, imagine my happiness hearing this. I asked if the guy was really sure because I couldn't believe it and he told yes.
So I started to play Multihand Blackjack. I placed 1€ bets on 4 seats and in a short time my balance went up to 100€. I had played more than 20 hands of these bets so I wanted to know how much wagering is left. Support told me that I had wagered overall only 203€ which couldn't be possible, because I had wagered that much only with slots earlier that day, not even talking about blackjack. So I said that probably blackjack doesn't count as much as he said (like usually bj counts 5% or 10% for wager) but he was very strict and said- it must, all games count 100%. That actually made me frustrated. I had no intention to wager the bonus, I didn't even check the max bets allowed but the fact that support couldn't tell me the reason why wagering was not counted made me understand that I was happy it wasn't my money I was playing with.I played then with 2€ bets per seat and my balance went up and down and eventually it was lost.
The lobby look for this casino and game selection was probably the only thing I liked.
Support was fast and easy to reach, however, they didn't seem welcoming, helpful or interested in players satisfaction. I also really don't like the fact that the wagering cannot be seen by players, and the times when I asked support to check my wager he acted annoyed. This just was another proof why I don't play at Top Game casinos.
Shanae. Reviewed on 25.09.18
Casino Hermes is the newest Topgame Casino added to AskGamblers site and since last night I had nothing to do I decided to try this newly added casino. Must say I am not that big fan of Topgames casinos, but seeing free chip offer from them as an exclusive for AskGamblers site I wanted to try this new casino. When I was reading about them I saw they are established in 2015 and have license of Montenegro, which this is the second time I see license from this country, which me as a player is really something new.
I download the casino opened my account, but the free chip wasn’t added automatically on my balance, so I contacted the live support. Must say I an impressed of the live chat, because I can’t say the same for other TopGame casino, so in a few seconds the support answered what should I do, to get the free chip. So as we all know, I guess all this TopGame casinos work the same way, you need to fill in all your personal data in your profile, so that way the free chip will be added.
I done that contacted them again and in few seconds the chip was in my balance. I must say as free chip was given, the wagering of it, is not that bad at all, X 50 is good offer, since is a free chip and the maximum you can withdraw is X 3 the bonus, but in order to cashout, you need to make a deposit first, I guess their rule, so they can verified your account.
I choose to play Reel Gangsters slot, just because I found it interesting and because this game has free spins feature, but bonus feature too. So with the free chip I played for maybe 20 minutes, just because I was playing with 0.40 euros per bet and then with 1 euro per bet. I really don’t understand this TopGames sots, the winnings from it are really low ones, or maybe I was having bad luck. I triggered the free spins feature 4 times and the winnings were hilarious, the maximum I get was 5.45 euros.
So yes I lost the free chip very fast,as for the casino I can't say much, except that they have good support and as for trust able or not will see if anyone posts review of cashing out from them, although here the info is great, as a TopGame casino cashing out in 24 hours is great news.