Novibet Casino DETAILS
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Novibet Casino Reviews by Players
I contacted live support and I was added to a live chat person right away. Support agent was very professional and kind and verified that indeed I wasn’t eligible for the welcome match bonus. And there was no other welcome bonus for me, except one that is more like a loyalty- for points you earn playing concrete games you can get cash, like example, for 2000 points you get 25 euro bonus.
I made a 50 deposit from Skrill. I saw that they have Golden Era slot which I really like so I went to play it. I played with 0.60€ bets and soon I triggered bonus round. I chose to play 12 free spins and they paid 28.90€ and that was really nice. After the bonus round I increased bets to 0.75€ and played around 150 spins. Again, this was one of the times when bonus round came fast and after that game changed, giving only dead spins.
I had a few euros left and I went to Game of Thrones, hoping for a miracle. I don't know what it is with me lately, but again, I received free spins round in my second spin. Lannister spins gave me 3.70€ win and because of that my gaming session was a few minutes longer but needless to say, at the end I lost my balance.
I have a good first impression about Novibet casino. They have very professional and thoughtful support and nice game selection. And it's great that they have not only casino section, but live casino, sports, virtual sports and live bets as well, that way they are interesting for bigger player auditory.
Worst casino ever,
Id Janette
Their website looks nice but I noticed that Novibet is mainly focused on sports betting. I clicked on the tab "promotions" and there I found a welcome bonus of 100% on first deposit. But what surprised me about this bonus is that it was only available for players who come from Greece. I was surprised that one online casino has limited the bonus offer to one such little market. I say little, because I know that Greece has only 10 million residents.
Besides to this bonus in the offer were a few more bonuses for sports betting. Then I decided to contact the live chat and ask a few questions about the casino and their bonus offer. Their live chat operator was not available immediately. After I opened the live chat I got the following message: A representative will be connected, please be patient. I've been really patient and waited about 10 minutes until appeared the live chat operator Miltos. What surprised me most is that Miltos has sent me a message written in Greek language. As I do not understand a single word of Greek, I decided to interrupt.
It is obvious that the Novibet is focused primarily on players who come from Greece. As such like that it was not interesting for me and I did not join this casino. For Novibet I give 6 out of 10 possible stars.
You are a small and unknown betting site and if you wish to compete with the main ones you should not create this kind of problems to your customers. With the documents I sent you have more than enough information to prove that nothing is wrong with my identity. I don't really see which is the difference between a utility bill or a Union bill. Is exactly the same. You are the first betting site that is not accepting this document and I sent it to many different ones.
Why are you so unflexible and strict with documents to verify my account when I want to withdraw money and you don't ask anything when I want to make a deposit? Are your security standards changing depending if the money goes for you or goes for a client?
Be sure that with me you lost a client and gained a UN-ambassador of your site.
I won and made my first withdraw of 250€ and surprisingly the money got into my account in less than 36 hours, which was something that surprised me in a positive way. I know that Novibet casino is not Paddy power casino or William Hill but it seems to me after almost 15 days a fair choice of trust and gambling. Well done guys!
Finally I got to win and asked for a withdrawal and I was shocked to see my winnings to my bank account the very next day. Amazing experience up to now, hopefully they will keep up this way.
When contacting them about why my withdrawal is taking so long I get the same canned email over and over stating "workload" is causing delays and it will be sorted as soon as possible. Simply not good enough Novibet, sort it out.
Will be filling a complaint to the gambling commission and encourage others in the same situation to do so also. If anyone is reading this from Novibet please request to get in touch with me as I would like my withdrawal asap.