LuckyStar Casino is a decent online casino that has been operating since 2015. Despite its young age, the website quickly became very popular among both novice and experienced users. LuckyStar offers over a thousand of games from many various developers, which is a giant number when compared to some of the other casinos. Besides a great game library, this gambling platform offers many payment methods, fast withdrawal speed, and generous bonuses for newly registered users. The only negative aspect of LuckyStar that causes complaints of some users is the low quality of the customer support services. We decided to find out why so many people all over the world prefer to gamble at this website and whether its customer support is really that bad. In this review, you will find everything that you need to know about LuckyStar!
LuckyStar Casino was established in 2015 by Mirage Corporation NV Casinos. This company does not have much experience in the gambling industry. Its only projects are Space Lilly Casino, AU Slots Casino, and Casillion Casino — all of them have a positive user score at the most of the review aggregators, which made us believe that LuckyStar Casino is decent from the very beginning.
At this moment, the website is widely popular all over the world. It is partnered with some of the best software providers and available in numerous countries, except for areas where online gambling is forbidden. However, it is only available in English, so foreign players might have troubles while playing games and contacting the customer support.
LuckyStar Casino is powered by Microgaming, BetSoft, NetEnt, and a bunch of other software providers. Overall, the website has eighteen partners, which is a serious number. All of them are known and respected figures in the gambling industry. Most of the instant games are made by Microgaming, while NetEnt, GGL Global Gaming, and Ezugi are responsible for live casino rooms. Later in this review, we will discuss developers, but now let us tell you more about LuckyStar gaming options.
The whole library includes over one thousand of games, so it would be bad if the website did not provide convenient tools to browse them. Fortunately, the collection is divided into many categories. You will be able to easily find a slot, videogame, or live casino room that suits your needs thanks to the advanced search feature. Considering the giant quantity of available options, there is no way you will ever feel bored playing at LuckyStar Casino! Here is the list of available games sections:
Not sure, where to start from? We have made a short review of each available gaming category to help newcomers get familiar with the enormous library of this casino. You can read them below:
It is possible to start almost every slot in the practice mode without registration. You can also see the screenshots of a specific game by clicking the “Info” button under its title, which is very convenient if you want to check it before opening.
Lucky Star do offer live casino games. To access them, go to the corresponding section. All of them are divided into three categories:
Live casino games are not accessible in the practice mode.
Many people among modern gamblers prefer to play online from their portable devices. Administration of the LuckyStar casino knows about that, so it offers an amazing mobile version of the website. It is available on all popular platforms, including:
LuckyStar mobile casino allows launching every game in the library. They are adapted for portable gadgets regardless of their screen size. The website automatically adjusts according to the device. It means that LuckyStar casino users can enjoy their favorite slots and games (including live casino rooms) regardless of preferred platform: smartphone, tablet, laptop, and desktop versions are almost identical. Moreover, the mobile version lets users perform all the operations available at the desktop version, such as registration, depositing, and withdrawing.
Given the above, we do not have a single complaint regarding the mobile version. LuckyStar is a great choice for people who like to play on the go!
The quantity of software providers at LuckyStar Casino is really impressive: eighteen high-quality developers are presented on this website. Here is the full list of them:
Some of the companies above considered as leaders of the gambling industry, but the others are also decent and provide great slots and videogames on various themes. All the games available at LuckyStar casino have high-quality graphics and colorful sound effects. You will definitely have a lot of fun playing here!
Live casino rooms, provided by Evolution, Betsoft, and Ezugi, deliver wonderful live rooms with charismatic and polite dealers. They are true professionals that respect clients and do everything to enhance the gaming experience.
Most slots and videogames (except for the live casino rooms) at LuckyStar casino can be played in the practice mode without registration. You only need to choose a game from the list and launch it. Do not forget that they require a Flash Player plugin for the web-browser.
Owners of LuckyStar casino claim that the customer support is available daily and hourly without any restrictions. There are three ways to contact it:
Many users complain that LuckyStar casino’s support team is very slow and unresponsive. We tested it an noticed only one problem: the average response time via e-mail is about 72 hours. It is a bad result, but support agent answer immediately in the live chat and via the international telephone. They are polite, helpful, and know English very well. We hope that administration of LuckyStar casino will fix the problem with electronic mail. Otherwise, the customer support is excellent.
Considering that LuckyStar casino does offer more than a thousand of games, it is impossible to include the whole list of betting limits in this review. You can check minimum and maximum allowed bets yourself by opening any specific title. Limits vary depending on the chosen game. The simplest three-reel slots usually accept 10-cents bets. At the same time, there are games with difficult rules that might require much bigger stakes.
Nevertheless, you do not need to worry about limits, because LuckyStar offers enough games for both low rollers and high rollers. Finding a slot with stakes limits suitable for you is very easy. Do not forget that you can always get more information regarding the allowed bets one you open a game or contact a support agent.
LuckyStar Casino bonuses, by all means, are not the best in the online gambling industry. However, they are still pretty good: every newcomer can get up to 150 euros of extra money (100% match bonus on the first deposit). The bonus is cashable, which means that it will not be removed from your account after the first withdrawal.
Just like any other online casino, LuckyStar also offers gifts to its regular users and has a VIP-membership with special promotions, additional comp point, and other nice privileges. To get more information about it, go to the “Promotions” section of the website.
Every software provider out of eighteen presented at LuckyStar Casino is a trustworthy and respectful company that has been checked for fairness numerous times. The website uses licensed copies of their best software products that use standard random number generator. Therefore, every player has a chance to win at LuckyStar Casino.
Being a decent casino, LuckyStar is officially licensed and regulated by Curacao eGaming. This is a state-owned company that services many modern online casinos. Thanks to it, the website is considered legal in many countries all over the world.
There is no information regarding third-party audit at the LuckyStar website. It is approved by many online user review aggregators, but we would like to see official certificates from universally recognized organizations.
We have no complaint regarding LuckyStar Casino’s selection of banking options. It offers more than enough payment methods. Here is the list of them:
Each payment system listed above is also available for withdrawals, except for the MasterCard. The minimal deposit and withdrawal are 20 dollars regardless of the chosen platform.
We checked many user reviews and found out that complaints regarding the payout speed are very rare. On average, LuckyStar Casino proceeds all payments within four days. This is a great result! You should not be afraid to play for real money since you will not have any problems receiving your winnings.
The registration process at LuckyStar Casino is very simple and does not require additional verifications. Click the “Sign Up Now!” button at the top right corner of the website and enter the following information:
Keep in mind that only players above 18 are permitted to play at LuckyStar. Right after the registration, you will be able to make a deposit and start playing with your real money. However, we recommend you to try demo-versions of games before spending cash.
Every aspect of LuckyStar Casino exceeded all our expectations. This gambling website offers a bunch of great slots, videogames and live casino rooms for the most discerning users. The payout speed rarely exceeds four days, and the selection of payment methods offers enough options for the vast majority of the players. The only flaw we faced is a long response time via email — at the same time, you can always get instant support using the live chat or the international telephone. We are fully satisfied with LuckyStar Casino and highly recommend it to every gambler!