With the impending regulation of the UK gambling market, I fully expect this UK-specific casino to be one of the first to feel the full force of the regulators new shiny boots !! Somehow, they have the rights to broadcast their live casino on late night television on one of the most popular channels, so inevitably a lot of people have heard of this casino and have played here.
They are currently giving out a £15 no deposit bonus to all customers who sign up the evenings, presumably whilst they are broadcasting. Like all of their bonuses, its the "sticky" type, so you cannot cash it out even once you complete the wagering requirements - the bonus amount will be deducted from your cashout, though you can continue playing if you wish until you lose the value of the bonus from whatever your balance was at the moment you completed the wagering requirements, which obviously makes the most sense for the player.
I actually enjoy Playtech games, but if you don't there is nothing for you here - Playtech is all they have. There is a very long 3 day pending period on withdrawals, even to e-wallets, where your withdrawal remains reversible and cannot be flushed. I only cashed out the once after seeing this, but the total time to Skrill was 5 days - completely unacceptable for a UK only casino!
It's a pretty grim story all round, but there's one more thing - as cocopop mentioned in her review, the customer support staff here seem useless... at best. I'm not sure if they serve a large number of casinos because their knowledge of this casinos own bonus terms and conditions was poor in my experience, and their knowledge of their own games non existent.
It's an entirely unsatisfactory experience and with their large scale TV presence, I can only guess there are a large number of complaints being directed somewhere at present, that will hopefully become more public very soon - who knows, maybe the UKGC will find them out of business!
Get it together Jackpot247, whilst you still have time!
N.B. Coco I believe they are related to SuperCasino in some way, probably same owner, but they operate as separate entities and I had no problems claiming welcome bonuses at both.
I play at many on-line UK casinos and this has too be in the top 3 worst that I have ever played
Stay away at all costs!!!
I had an issue with their UK blackjack and as it states in the rules on their own sites t&cs
"10.1. If there is any malfunction or other error, interruption or failure in Our equipment which affects the operation of any of the games on the Service(s), all bets and/or wagers made by You in respect of the affected game(s) shall be void and We shall return them to You, and no payouts will be made. However, if a payout has already been made to You in respect of the affected game(s) You agree to repay it to Us. We will not be held responsible for any typing, technical, or human error in the operation of the Service(s). In the event of such error, We reserve the right to either void any affected bets and/or wagers or to correct the error."
And his is the email I sent:
I signed up to your site yesterday and deposited £118 in to my account and played uk blackjack. There was an issue with this game and would like my money returned to me as it states in your t&cs,
10.1. If there is any malfunction or other error, interruption or failure in Our equipment which affects the operation of any of the games on the Service(s), all bets and/or wagers made by You in respect of the affected game(s) shall be void and We shall return them to You, and no payouts will be made. However, if a payout has already been made to You in respect of the affected game(s) You agree to repay it to Us. We will not be held responsible for any typing, technical, or human error in the operation of the Service(s). In the event of such error, We reserve the right to either void any affected bets and/or wagers or to correct the error.
The fault i am talking about is the fact that i would not allow me to insure my bet when the dealer showed an ACE as the first card. The game clearly states
- If the dealers face up card is an Ace, you might want to use the Insurance function which 'insures' you against the dealer having Blackjack. This option did not appear and i could not insure my bets thus making this game void and needs to be fixed before anybody else loses out.
"If insurance is available, it will be clearly indicated on the surface of the Blackjack table, stating the payout rate according to the House Rules, such as “Insurance Pays 2-to-1.” It is understood that insurance bets can only be made when the dealer has an Ace as the up card. If the dealer shows a 10 or a face card up, even if the hole card turns out to be an Ace and the dealer gets a natural blackjack, no insurance is offered"
Insurance was indicated on the table at paying 2-1 so all games where void as this was not offered.
I have uploaded a snip of the game to prove that this does not give me the full game experience and as in your t&cs request a full refund off any funds spent on the uk blackjack until this error is fixed
It clearly shows on the game insurance pays 2-1 even if i do not want to use this i should always be given the chance.
Screenshots where taken and kept as record.
No replies so far and the phone number is useless unless you want to deposit.
* Overall game play 3 out of 5. Games not to bad and quite fast loading but to much enthusiast on signing up for their free bonuses( which i always avoid as you are basically giving them your money)
*Live Chat 0 out of 5. Rude and do not really have a clue as to how a casino works ( i asked a simple question about blackjack and he took 20 mins to come back with a reply and then it was wrong). I think they are simply there again to push pointless bonuses.
*Withdrawal 1 out of 5 72 HRS TO PROCESS BEFORE THEY COMPLETE and all this time you can reverse back to your account. I hate when casinos do this as it just relies on the fact that a casino will in the end all ways win, and if a gambler sees their money sitting there they will 90% of the time reverse and lose it all back to the casino.
It should be a law once you have collected an amount for withdrawal it should be classed as removed from your account, i would not expect a high street betting shop to keep you money for 3 days before paying just on the of chance you might play there again.
* Complaints 0 out of 5 AGAIN 7 DAYS TO ANSWER AN EMAIL WOW THEY MUST HAVE SLOT OF COM PLAINTS.
After the ITV scandal with the Phone in competition scams you would think they would be more careful aboutwho they allow to broadcast at night If the company is into scamming and so slow to fulfil costumers complaints
Lavinia. Reviewed on 23.09.18
I thought Jackpot 247 was the same casino as another Playtech one called 'Super casino'. For some reason I thought the name had been taken over?? Its only when I noticed it under two different headings on AskGamblers that I realised it cant be. The first thing I seen when I looked at the casino was they were offering new players £10 free no deposit required. I had a look at the terms before registering (lucky I did) because the offer is only valid on certain days between certain times...silly if you ask me! I have never personally seen these advertised on the television as it states they are but I am not a big TV fan. The hours you can claim these are after midnight...lucky I am a late nighter then. I waited until that night and registered about 2am, the free £10 was instantly credited to my account. It came with a huge wagering requirement though of 99 times. Big but not impossible by any means.
I was disappointed when I saw how many slots they had, or what I should say is how many slots they don’t have! Very little to choose from and especially with only a tenner. It does have one of my favourites 'Tennis Stars' but I wont bother playing this at 40p a spin with £10 because you can easily fly through a tenner without a bean! I started off on the slot 'Dr Lovemore' which is a 20 line slot. It is also a progressive slot with the feature 'Dollar Ball', I never even waste my time and money with this, if you ask me it is a pile of cods wallop. And I could think of a million other words to describe it but I wont lol!Dr Lovemore is a great slot because the wilds just come in on the reels all the times, its the wilds here that gives you the wins. Unfortunately the free spins don’t come in very much but if you do get them its 20 free spins with a x3 multiplier.
Anyway I was doing OK nothing special though with such a small amount of games but I thought I would contact Live Help to see if there was a max cash out from the free bonus money and to see if you had to make a deposit. OMG they were so rude to me! They made me feel like I shouldn’t have even had the free money let alone the thought even entering my head about redeeming any free money from it. Why bother giving out free money without depositing if you are just going to moan and grumble about it and not expect players to want to cash out if they win off it. I have to be honest in all my time of gaming this is one of the worst customer service experiences I have received. I haven’t even bothered playing the rest of my money n my account and I don’t even know if its still there, but I strongly advise anyone thinking of depositing here to stay well clear!
Charlie. Reviewed on 28.09.18
Nothing, I'd give no stars if the system allowed, I genuinely can't think of anything good to say about them.
Choice of slots
Waiting time to get paid... 13 days to get a PayPal payment is ridiculous. Had to send drivers license, then photo of me holding the license, then a utility bill, then a credit card statement etc etc.. They stall you as long as possible in the hope you reverse your withdrawal, but I held in there and got paid in the end, and we're only talking £350.00 from a £200.00 deposit... They are a bunch of chancers who should be avoided at all costs... Avoid Avoid Avoid!!
Yetta. Reviewed on 03.10.18
Bad experience with JACKPOT247 worst casino theif, they take your money but don't wanna pay you when you win. This is not good. People don't gamble with them, ripoff247 that's their name.
Jackpot247 totally no stars for them 0 ratings, crap service, allowed to cheat people on national tv. Shame on itv for facilitating them, they owe me £400 is hell to get it from them.avoid jackpot247 ripoff247 you wanna give them your money and maybe get it back or possibly not then go ahead. Remember people their objective is to be the crooks that they are and clean you out.
Giuseppe. Reviewed on 05.10.18
Not sure if this can be merged with my review below, but I felt it was important to add on... This casino also has a cashout limit even on Progressive Jackpot wins, this is set at £20,000 per month, so a jackpot of 1.5 million would take you over a decade to receive.
Personally, I'm really not that confident this shady outfit will manage to stay in business that long, so I would not take the chance of playing a progressive game here - Play at Corals or Paddy Power instead, who will pay you the lot in one go!
Angle. Reviewed on 06.10.18
Jackpot247 Can not be trusted they will not pay out after losing £150 and withdrawing £70 still haven't received it into my bank account... It seem to me that the roulette table spin was ridged as I play a lot of tables I'm sure I'm right it a big con.
Beware if you want to give money away read the feedback on the internet how many people never got there money back.