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Hopa Casino Reviews by Players

Janetta. Reviewed on 08.07.18
I really didn't know that Hopa Casino were established since 2009 so that's pretty decent time for some casino to be online as for Malta licence and no complaints I think they are worth of trying. I came across this casino, really long time ago, maybe 8 months or so when they were having nice promo of 5 euros free chip to play on any game, only if you become their player or register account there. So here I am 5 euro free chip and ready to jump there and try my luck.

First I contact their live support, must give them 10/10 because they were very friendly and professional, just to ask them if I am eligible for that promo signing up from that banner. When I got confirmed that I will get the bonus and the bonus it self was automatic I open my account there and try those 5 free chip what I could do with it.

Well 5 euros are small amount of bonus, but since sometimes I managed to raise my balance even with lower bonus I thought I could try with Starburst slot, just to raise the balance and after would change the slot. I played very short time, since Starburst was really empty so finished the bonus and for the time being that as it. After few days, I got nice promo from them with 100% match bonus with 20 free spins with decent wagering of X 35.Which is decent wagering requirements, so I thought I could try.

I deposited 25 euros, although the minimum deposit is 10 euros to catch that bonus, so thumbs up for that promo, because not many casinos gave you that offer of only 10 euros to catch 100% deposit bonus, so I was playing with 50. I played Gonzo Quest, because lately I don't play that game, thinking I could manage to wager the bonus if Gonzo was generous.

I played maybe 2 hours or so, I believe I wagered the bonus, was going pretty nice, manged to get 148 euros, but as always wanting for more I lost it all. I had only 1 deposit here and liked the casino, although I think I forgot about them to give my self another chance there. Well I will visit them again for sure, just waiting for some new promo from them. Good Luck!
Lai. Reviewed on 26.09.18
Hopa Casino offer games from 3 software providers such as Amaya, NeoGames and NetEnt. I joined in this casino a few days ago. As always I was looking for a safe casino with a good welcome bonus offer. But now, Hopa Casino didn’t have some extra good welcome bonus offer but I have already previously had accounts in casinos with a better offer. Hopa Casino offers, for new players, a bonus of 100% on first deposit with wagering requirements of 35x bonus. The offer wouldn’t be so bad that the wagering requirements for this bonus are let’s say 25x bonus. But I wanted to try my luck at some NetEnt casino.

I made a deposit of 20 euros and I got the same amount bonus money. Probably I played more than 5 hours, mainly NetEnt slot games. In the moment when I reached the wagering requirements I had about 220 euros. Instead of requiring a withdrawal I decided to keep playing until I had 250 euros for withdrawal or until my balance falls below 200 euros. But when the balance fell to 199 euros I still continued to play. I went from one to another slot game. But beside that, after a while I had a less than 100 euros. Again, unfortunately, I did not ask for withdrawal and continued to play until I lost all the money. Can you imagine how I felt? Instead of cash-out from 220 Euros I have lost everything. That was my only experience with this casino.

For the casino support I can’t say anything because I did not have the opportunity to contact them. On their website I found the fact that the live chat is available every day of the week but only from 8am to 1am. Hmm, this mean that the Hopa is one more in a series of online casinos that has no live chat available at the time in which I usually play in casinos.

For Hopa Casino I give 7 of 10 possible stars.
Peggy. Reviewed on 03.10.18
Hopa Casino is nice online casino which offer games from Amaya (Chartwell), NeoGames, Microgaming and NetEnt software provider. I signed up at their casino some months ago. That time I was not looking for no deposit bonuses, here I played with my own deposit.

I made a small deposit of 20€ here and I got the same amount of bonus cash. I started to play mostly NetEnt games, but all paid me bad. I did not changed software provider at all, I stick with Netent games until the end. Well in the end I lost the money and I was ready to claim free spins which I got from first deposit. 20 free spins on Starburst.. yeah Starburst again. From this game I won a couple of pennies which I lost later on the same game. I did not even changed the game because I knew that I can not do anything with some pennies.

Otherwise Hopa casino is a safe casino where you can have some nice time. I played here only once, with my first deposit and I never came back to make some new deposits. Maybe the reason was also because of my luck here; I did not have any big win from any Netent game and I was a little bit dissapointed.

After all I think Hopa is good, quite decent casino. I trust them and I think if you stick will all their bonus rules – if you claim bonuses; you will not have any problems. On other side maybe I miss some more promotions from them, I never got any email promotions for some free spins or anything like that for depositors. I will rate Hopa Casino with 7 out of 10 possible stars here, at AskGamblers. It is a good casino, but I think there are many better casinos than this one.
Lita. Reviewed on 05.10.18
The games are very good and that is about all the positive remarks I will give.
Oh where do I start. The payment after 'cashout' has been disgraceful. The site wont let me upload documents even though they are JPEG & under 2MB. I have tried via my PC & phone. I have emailed and chatted so many times. Been given every excuse under the sun haven't recieved them, no files attached your DOB doesn't match our records you name it they have come up with an excuse.

I have now put in a formal complaint to the UK Gambling Commission.

Live chat has such a delay sometimes upto 10 minutes that it's a joke. The telephone lines tell me very quickly I'm no. 1 in the queue and suddenly I go back to number 3 then back to no. 1 and it went on for 20 minutes until I threw the phone down.

I game on other sites who even though HOPA sy they are very professional and abide by the gaming rules so do the other sites I play on and never have I encountered such gross missconduct.

HOPA you are hiding behind your own interpretation of the gaming rules and not doing what the gaming rules state. I hope the gaming commission make you come in line and get the payout system sorted very quickly. You are so quick to take peoples money no questions asked but when they want THEIR money out it's a whole different story and no I dont want to hear anymore lame excuses about how you are trying to protect me and my money, I am very angry.
Emmett. Reviewed on 06.10.18
Despite other reviews, I only submitted my documents once via the website and my withdrawal was paid out within 48 hours. Even though it says it won't reach my card until 3-5 days, it was there the following day.Overall a pleasant gaming experience, although the website is a little clunky and seems to be mainly slot based - but it depends if that's what you like!
Their customer service team didn't reply to my emails, although as it turned out I didn't need them to - but a response would have been nice.Be aware of the bonus limitations, which I got stung by.I first deposited £50 and then they matched it with a £50 bonus.I got very lucky and started to win some money on roulette although I then noticed that it didn't count towards my wagering requirement, so I switched to slots, which I don't normally do.Again, my luck was in and my wagering requirement quickly vanished and I had £2,500 to withdraw. However, I then realised that in the small print one of the conditions of the bonus was that you couldn't bet more than £5 per bet until the wagering requirement is used up - regardless of whether the game contributes towards thatwagering requirement or not. I was very disappointed but I did sign up for it so I can't complain - but just something to be wary of as it's quite an unusual condition, as far as I am aware.
Willena. Reviewed on 07.10.18
Sorry one thing to add, please make it easier to log in on mobile app. You have to start a game to sign in.

I have only ever put bad / negative reviews on this website, but finally I have the opportunity to put a genuine positive comment.

The site is nice and games are varied. The limits are fair and the bonuses realistic.

I was lucky and came a few £100 up and wished to withdraw my winnings... This was the easiest withdrawal and document checking I've ever had. Not only do the departments speak to each other they give you feedback over the phone. The whole process of withdrawal and checking of docs took less then 3 working days (unlike rich casinos 4 week process).

But most of all the staff at support are friendly, understanding and helpful. This is how you run an online casino.
I tried to register but it says : ''Thank you for visiting our site!
We apologize for the inconvenience caused. Unfortunately, for operational reasons, we do not accept registrants from your country. Please contact our Customer Service Department at [email protected] should you have further questions.'' I am from Québec, Canada
Tenesha Loder. Reviewed on 07.10.18
Read the reviews on here and figured I'd give them ok. Overall quite happy.

Good selection of games, easy to navigate. Didn't take bonus offer but won x600 bet on GOT so absolutely no issues with payouts here. Support on chat is good as well.
Game connection. Got kicked out when free spins feature started on KOI Princess...couldn't get back in for several hours due to a problem. Spoke to someone on chat and as promised problem was sorted and I was able to access my game.

First Withdrawal seems a bit slow in comparison to other sites. Requested on 31st of Jan and took a few days before someone contacted me about KYC (normally this happens straight away). Took a few more days to process my documents but having been almost a week, my withdrawal is still showing as pending. I don't so much mind the delay, but the fact that it's been pending for so long (which allows you to cancel it) is a bit sneaky.
Roseline. Reviewed on 10.10.18
Been playing pokies online for 10 for years and been a vip at many casino. Hopa casino has by far the best vip service I've come arcoss my personal host is Jack and the main reason I play at hopa casino is the custmor service I get from Jack as a premium player.

Recommended to any high roller who want real vip treatment and customer service. Over all I think the casino awsome I mainly play mobil site witch has all the currentgames and few old ones I like. Only been a member there 3 months but had good luck had my account has reach$10.000 a few times and once $30.000.

Highly recommend only thing I don't like is pending time is 48 hours of
Pending time 48 hours to long for modern casino to long
No live chat for 8 hours

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