As of late I have played less and less at RTG casinos because somewhat I feel some of them are sadly follow some Rival casinos’ footsteps in the aspect of not being trusted, reliable partner. Fortunately, it’s not the case at Free Spin Casino as I’ve never experienced such signs here. As every casino, they have their own pros and cons and here I mention some of them. They’re one of the rare RTG casinos who offer instant play access to their services. Though usually I use the other version, I know many players prefer the web based variant. They have many, many great promotions with relatively good terms (in most cases the wagering requirements is x30) and they frequently updated them.
Their customer service is not bad though the first time I tried to contact them via live chat wasn’t a success (I suppose they had some technical difficulties at that time) and when I finally was able to speak with them we’ve had some differences about a bonus question but we could solve the issue later. They were really helpful and patient.
I had only 3 withdrawal request (none of them were 4 digit numbers) and except the first one, they were completed in 4 days. First time it took them to pay me more than a week but it was acceptable as I had to fill their account verification form and send my documents. I can safely say players can be assured they will be paid every time.
I really found nothing major things against them, maybe it worth to mention that their support team is only available in office hours and their max. deposit limit is $500 which is not favor the high roller players. They also charge a $50 fee for every bank wire withdrawals that in my opinion shouldn’t be so much.
Lamentably, their bonuses are not available to players from numerous countries so I suggest everyone to take a look at their restricted areas or perhaps better to ask it by chat because this country list in TOS may not be too punctual as it still contains ’Yugoslavia’.
Overall, it’s a good, safe place to play RTG games. They’re on my ’recommended’ list.
Alpha. Reviewed on 26.09.18
You can find here some good offers if you want to play little money. In my opinion this casino has a relative unprofessional aspect. I am really not sure where else I have found a casino that only allows deposit methods through Visa and Mastercard.
I really don’t understand why they have only these 2 methods to basically take your money. However they have a free bonus money offer without being needed to actually deposit to try this casino. And that’s exactly what I done and luckily for me I ended up without depositing any money. But I am sure that even without these free money I wouldn’t have deposited since they have only those 2 deposit methods which really doesn’t attract me at a casino since I prefer more e-wallets. Before making an account and depositing be sure to check if your country is allowed since they have so many restrictions for European countries: Belarus, Bosnia and Herzegovina, Bulgaria, Czech Republic, Estonia, Georgia, Latvia, Lithuania, Poland, Romania, Russian Federation, Slovakia, Slovenia, Ukraine. Despite the fact that they don’t allow so many countries US players are actually allowed to play at this casino.
Their only language that they have is English, Italian and French. This is also a sign for me that it’s a relatively small casino. But they still don’t have an excuse for their services and because of this they are losing a lot of clients. They don’t have such a good variety of games from which you can choose. Having somewhere around 100 slots is not enough for me considering that there are casinos that have more than 400.
Overall I don’t really find a reason why you should start playing here considering all the negative aspects. The only thing worth playing is the free money that you receive when you create an account without being needed a deposit.
Tennille Tomasello. Reviewed on 02.10.18
I decided to register to their casino because I saw they give 10 dollar bonus to their new players and they don’t ask deposits to cash out your winnings from the casino.
The Real Time Gaming casinos usually has bad reputation because most of them are don’t honest and makes the pay outs procedure very long but the free spin casino don’t had any problem so I tried it.
The registration was the same like on all the other Real Time Gaming casinos. The fact you don’t have to deposit to get your winnings is always good. I had to claim the no deposit at the cashier redeem coupon section. When I have claimed I saw the maximum cash out and the coupon details.
I started the Golden Lotus video slot first because the two kind of free spin and the bonus line bets are can turn up the gaming. The white lotus I came out after a few spins later and gave me 7 free spins. From these free spins I went up to 32 dollar when I decided to raise the bet to 2 dollar per spin. That wasn’t a good idea because the Golden Lotus started to take back the money. From my last ten dollar I set back the stake to 1 dollar but the result didn’t changed. I slowly lost my no deposit bonus before I could wager the play through requirements. Sadly I didn’t get some money from them but always good to see a barely new casino with fresh attitude.
I will make some deposit here I think because I curious to their pay out process and maybe I will lucky enough to trigger my first jackpot at the Real Time Gaming casinos.
David Nierman. Reviewed on 04.10.18
This is a casino that occasionally spins out decent offers including decent sized deposit bonuses, no deposit offers and free spins. I am never one to turn down a free opportunity to try out a casino, so I gave them a go. This is a Real Time Gaming casino - they are always somewhat lacking in the variety of games they have. For some reason they skimp out on variations of blackjack and roulette and just go all out on the video poker. There are tonnes of video poker games - but to be honest if I wanted to play poker then I would take myself over to pokerstars and play against real opponents and not the computer. The games themselves are not terrible, but there is nothing spectacular about them. The blackjack games and other table games are fair - they pay out a decent amount, but they lack any decent presentation.
The slot games are much the same - the jackpots are on the small side so there is never really that much incentive for you to stick money in to gain millions. This might be because this is a small casino and is just getting started, but there is no real interest there. The slot games and video slots are just not involving enough - in other casinos I might really get stuck into a game, but here they are bland and I can take them or leave them. They do not really have much of player participation and seem much more pot luck than normal. They accept all kinds of money US dollars, GBP, so it might be worth just chucking away some holiday money that you have not spent, but I would not put this on the list of my favorites.
Amanda. Reviewed on 06.10.18
It actually loads, you can sign up as per normal, its an RTG casino so the software is standard like the rest, but there seems to be things very out of norm here.
This is a player warning about this casino. Kinda low if you ask me. But I completeda NDB for $100 max cashout. The support are not helpful in anyway. They only process bankwire withdrawals even if you deposit with e-wallets or credit cards,I cannot deposit on the site now for a bonus because then I cannot withdrawal my NDB winnings so my funds are locked if I do not accept paying these insane bankwire fees.
I cannot understand the logic of business ethics here. Support says its due to being based in Europe. All bankwires have a $30-$50 fee. My god if this is not the worst RTG casino I have ever seen compared to over 40 others then I dont know. Sorry this casino is a 0/10 .
Arlen. Reviewed on 07.10.18
Absolutely AWFUL Customer Service Reps, I received an email- "Hello --------,
Your account number: ---------
We haven't seen you playing at your favorite FreeSpin recently and wanted to offer you this astonishing promotion:
$25 FREE + 150% up to $750 + 15% on all deposits until Sunday July 26th (midnight EST)."
I deposited the minimum 21$, and only received 4$ as a bonus, after contacting Live Chat they said I had spent the 21$ (In a matter of seconds apparently) and continued willingly not understand that their own promotion says "$25 FREE + 150% up to $750 + 15% on all deposits until Sunday July 26th (midnight EST)."
Do not go and spend your money at this casino - I am warning you - find somewhere else to go with your $$$.
Joelle Youmans. Reviewed on 07.10.18
First time player and I took advantage of the first time player bonus (askfreespin) because there was no limits specified, such as max cash out. I had accumulated 2324.46 and had played the required playthrough amount. And the next thing I knew my money was gone. They call it a reversal withdrawal and also informed me I could only cash out the max amt of 300.00 .
They aren't upfront with the restrictions of their bonuses, be careful .
Julieta. Reviewed on 10.10.18
I like they have Real Time Gaming games. The support was nice on live chat, but they don't answer my emails nor have they gotten back to me yet about my docs being approved yet or not.
Been having a hard time getting a deposit in. Tried twice and both times it was declined but my bank said they did not decline it not sure what the problem is.