Fenix Casino is another one from the newest casinos online, which has Netent, Microgaming, Oryx, Quickfire .The reason why I joined this casino because of the promo they were running for free spins. I remember that was few months ago I used those free spins and that was it.
I'm registered player at VegasBerry Casino also and what was odd to me back then when they were having another promo of free spins and then I saw the same chat on both casinos. When I asked the chat support are they sister casinos, they declined and said they have nothing common with Vegas Berry Casino. Really don't understand why they react the way they react, because that was just simple question, but as I read they have the same owner sharing same chat support I guess they have something in common.
I am must say about their live support, very difficult to reach them, I guess running on 2 casinos they have plenty to do, but sometimes waiting for 15 minutes, I thing that's horrible live support. The reason I deposited here was the nice promo they were having, 100% match deposit bonus and free spins on Starburst slot. What I like about this kind of offers, because the free spins are right away available to play, the only thing is to contact support, so they will credit the free spins in the players account.
The wagering of the free spins and the deposit plus the bonus is X 35, which is decent wagering for us players.The first time when I made my deposit was 25 euros, so I was playing with 50. I had nice time here at this casino playing the Starburst free spins which didn't do any good, meaning only got 3.50 euros from them. I was playing Jack Hammer 2 because it was really long time since I played this game so I thought I could give it a shot.
Well I waste my deposit, didn't wager the bonus but I had fun playing here for an hour or so. I think this is decent casino, still don't like the fact that they have only Curacao licence, so getting UK or Maltese one I would be trusting them more, so as the other players. I have only 1 remark about this guys, if they could improve them self in the customer support field, because solid or good live support means a lot to us players. Nice casino, really great promotions, which they are running every week and decent wagering of bonuses which they offer. Good Luck!
You need to work on your live support, efficient support means a lot to players!
Rocio. Reviewed on 25.09.18
Fenix casino is a quite new online casino, established only last year. When I saw their name on AskGamblers, I was interested in them right away- I liked their logo and besides in my country there's a land based casino with the same name, so it seemed intriguing in a way. And on top of all that, they have 4 software, including Netent and Microgaming which I am clearly fond of.
I visited their page and I liked the look of it. They have live chat on the left corner of page, so I just wrote a question if residents from my country could play there. I didn't get any answer from them within 10 minutes, no one from support even joined the chat, so I just signed up and succeeded. I made a 30€ deposit via Skrill, I did see they have 1 welcome promotion but since on AskGamblers I read that players from my country couldn't get no deposit free spins, I wasn't sure I would be eligible for it, and I wasn't super interested either.
I started to play Bloodsuckers, with 0.50€ bets per spin and started 100 spins autoplay. It took me only 3 spins to get 10 free spins with 3x multiplier, I got an awesome wild combination and overall the feature paid me 34€, soon after I got the bonus too but it paid really funny-only 0.40€. The rest if the spins paid small, bet alike, so after the autoplay my balance increased for 10€. Then I switched to play Immortal Romance. With 0.60€ bets I managed to make around 110 spins when my balance got bust. I go only few 1€ wins, but nothing more, the wilds came up rarely.
My first impression about Fenix casino is decent. I think their game selection is good, casino looks eye catching and everything is easy to find in the cashier and overall. I might make another deposit there, but I didn't like the fact I couldn't contact live support and they could improve their bonuses a bit, the only decent one seemed cashback bonus where you can exchange your bet earned points into money. I give them 7/10.
This is totally worst casino I have ever use, withdrawal pending time is now 5 weeks and I haven't yet get my money, contact member here called "Henrik" contact my complain asking my username but after that nothing happened never, they try to stay like clear and payout some small payouts and keep cheating customers money.
I have one tip for all who thinking deposit in this place,do not ever deposit money in this place, it is a huge possibility that you lost your money!
Rosita Manger. Reviewed on 02.10.18
Fenix Casino is quite new for me, I am spotting this kind of casinos because of their good selection of Microgaming and NetEnt games,but also because of the decent welcome bonus that this casino has. I decided to sign up and to make my first deposit because I was eager to play some new NetEnt slots and also because I thought that maybe will be a lucky day for me and I will manage to win something. I want to say that I was impressed because of their nice website, with a really good design and nice skin but I wasn't so happy when I saw that the welcome bonus advertised in the main page isn't the same as it was stated in their terms and conditions! I mean, the bonus is 100% up to 200 euro but you will receive different free spins depending on the amount that you deposit.
With a 20 euro deposit, I received another 20 euro bonus and 50 free spins, the wagering requirements were pretty good in my opinion, 35x, so a total of 40 euro for me to play and to try my luck. I opened Spinata Grande slot although Immortal Romance slot was present but I didn't paid attention to it. I made a lot of spins at this slot but I wasn't so happy with the payout, I decided to change and to play Steam Tower, this being unfortunately the last slot that I played because about 40 minutes later I lost my money.
The 50 free spins on Starburst slot brought me 12 euro, a decent amount but I lost this money playing Immortal Romance and waiting for the free spins feature that didn't come out!
Overall it was a good experience to try this casino, I was happy with their selection of games and I will give a 9 for this!
The welcome bonus is quite good, I will give an 8, I recommend you to try it because you will have a good opportunity to win something!
The only bad thing could be the minimum deposit amount, 20 euro that could be lower in my opinion to attract more players!
Adolph. Reviewed on 04.10.18
Fenix casino it is casino with awesome selection of games - Netent and Quickfire. If someone will try to speak with me and tell me that it is not perfect selection of games - I am really can't find what to answer except - just go and play this software. Both software have big names and awesome slots, more than enough for me.
Fenix casino website design is almost perfect for me, without anything heavy and without any not important information, I love when websites designed like this - simple but very useful.
Bonuses and promotions at Fenix casino is great. They have quite often reload bonuses, sometimes I got email with freespins offer (for deposit), and also on new games they usually credit me some freespins, but amount of such freespins is of course quite pity - only 5-10, but here is also comes awesome news - all freespins at Fenix casino is wager free, so anything you win - is yours, no need to wager anything.
Customer support I touched couple of times, and at different time of the day. Always live chat, always fast and professional help, can rate it really high, thumbs up for this.
I have only 2 withdrawals from this casino, and both was paid under 24 hours, one in about 10 hours, second one a bit longer. Great thing - they do not ask my documents at all, and it is of course awesome part of withdrawal process at any online casino.
Overall Fenix casino is great one, I like this place, and everything is decent. Free spins without wagering requirements it is really something I want to see from every online casino I play, and their amount of free spins and bonuses are ok for me. Customer support is very friendly and nice, withdrawals took not so much time - nothing bad here.
Well, I can only recommend to Fenix casino to try to process withdrawals even more faster.