- Pending Time - 10-15 days
- Cheques: - 21-28 days
- Bank Transfers: - 10-15 days
- EWallets: - 7-10 days
- E-mail:
Support: [email protected]
Complaints: [email protected]
Management: [email protected]
- Phone:
Toll Free General Information: (888) 441-6693
- Fax:
Toll Free Fax: (888) 879-1302
Most Popular Cool Cat Slots
Cool Cat Preview
Pros
- Cool Cat casino offers over two hundreds of amazing games;
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It is accessible from mobile devices;
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Newcomers can instantly receive up to 330% of bonuses on their first deposits;
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No account verification required;
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Cool Cat support team is available at any day and any time;
- Officially certified by the independent TST organization.
Cons
- Not all slots can be played in the practice mode;
- Sometimes withdrawal periods are very slow.
Cool Cat is a trustworthy online casino that has been successfully operating since 2002. It offers numerous high-quality games from Real Time Gaming. The casino has an official Costa Rica business license, which makes it absolutely legit in the most countries of the world. In addition to all the above, Cool Cat has a well-optimized website available from mobile devices. Never heard about it, but would like to know more? You have come to the right place! In this Cool Cat casino review, we covered the most important nuances of this platform, including the payment methods, gaming options, promotions, and many more.
A short history of Cool Cat casino
Cool Cat casino was founded in 2002. It belongs to GamblingWages group, which has a bunch of other popular casinos, such as Uptown Aces, High Noon, Slots Plus, and more. Throughout more than 15 years of its existence, Cool Cat serviced thousands of people from all corners of the world. Currently, it is available in English in all countries where online gambling is permitted by law.
What games can you play at Cool Cat
The game collection of the platform includes over two hundreds of titles. Cool Cat casino is powered by Real Time Gaming software provider and it does not offer slots from over developers. However, there are still more than enough options for any taste.
People who adore classic slot machines can try Asgard, Texan Tycoon, Wild Wizards, and others beloved games. There are also beautiful video slots with advanced 3D graphics and top notch sound effects.
Unfortunately, the website does not have an advanced search feature. You can choose a game from one of the many categories. Here is the list of them:
- New Games;
- Online Slots;
- Table Games;
- Video Poker;
- Specialty Games.
Let us explain what kinds of games you can find in each of them:
- “New Games” category is made to help players launch Cool Cat casino new slot games. It only includes titles published within the last month.
- “Online Slots” category consists all kinds of interesting slots on many themes. If you want to learn more about them, open the guide on Online Slots from the main page of the Cool Cat casino’s websites.
- “Table Games” category lets you choose traditional casino games that are played on a table, such as a blackjack, poker, roulette, and others. There is also a guide for this section where you can find useful tips and tricks for beginners.
- “Video Poker” category includes different variants of virtual poker. There are traditional versions, as well as a bunch of virtual machines that have unusual rules, such as Loose Deuces and Double Double Bonus poker.
- “Specialty Section” category is made for more classic casino games that you would expect to find in real gambling establishments, such as Keno, Craps, Roulette, and more.
Besides these categories, Cool Cat casino also has the “Show All” button, which allows seeing all games at once. Sadly, the website does not have a single Live Casino game.
Not all slots can be played in the practice mode. This is very frustrating, since nearly every online casino nowadays offer convenient demonstrational versions to let you try games before committing the real cash.
Mobile games at Cool Cat casino
Developers of the Cool Cat mobile casino did a great job optimizing it for mobile devices. It runs perfectly on all popular platforms: Android, iOS, and Windows Phone. You will not be able to notice even a slightest difference between mobile and desktop versions: they offer the completely similar gaming experience.
Cool Cat mobile casino not only has all the games from its regular counterpart, but also lets you make deposits and withdrawals right from your smartphone or tablet. It does not matter what size of your device is — simply open the browser and go to the Cool Cat website. It will automatically scale according to the diagonal of your screen.
There are no downloadable apps neither for Android, nor for iOS, nor for Windows Phone. However, we would still recommend Cool Cat to people who are always on the move and like to play from different locations. It is very convenient!
Software providers at Cool Cat casino
The only developer presented at Cool Cat casino is Real Time Gaming. It is a popular company among experienced gamblers, whose games are proven to be fair. You can play any game from more than 200 available. We think that it is more than enough, since it will take you a long time to try all of them. Nevertheless, many users point the lack of gaming options as a drawback in their reviews.
As to the live rooms, Cool Cat casino does not have them. Considering this, we do not recommend it for gamblers who enjoy playing blackjack, poker, baccarat, and other table games with real croupiers.
As other casinos operated by Real Time Gaming, every game at Cool Cat can be played from the browser (you might need to install or update the latest Flash Player plugin) or from the downloadable application. It is only available at Windows (Mac user will have to stick to their browsers). We recommend installing the app to all users with slow Internet connection because it offers a significantly better gaming experience.
Customer support at Cool Cat
Support team of the Cool Cat is accessible at any time of the day and any day of the week. Assistance is available in English only. You can get help via online chat, international telephone, or electronic mail. The average respond time is 20 minutes, which is below average. It is not surprising that nearly every negative Cool Cat casino review on the Internet contains a complaint regarding the slow support agents.
Registration and login is required to use the online chat. If you want to ask some questions before registration, you will have to contact the support center via telephone or electronic mail ([email protected]). We strongly recommend you to check FAQ before making an inquiry because it might have all the information you need.
Betting limits (minimum and maximum allowed bets) at Cool Cat casino
Games at Cool Cat have various maximum and minimum allowed stakes. They change from game to game. You can place a 10-cents bet in the most of them, while some games accept 1 dollar or even more as the required minimum. Open the help section of the slot you are going to play to see more information regarding allowed bets, or simply contact the support team using the live chat and ask an operator.
Promotions and bonuses (loyalty program) at Cool Cat
Cool Cat casino makes very generous offers to new users. Every newcomer can participate in the bonus program. It includes a pretty big no deposit gift of 25 dollars, which can be used to play any game available. Moreover, there is a welcome bonus — you will receive an unlimited 330% bonus on your first deposit.
On top of everything, Cool Cat casino offers regular promotions for registered users. One a month they can claim 30 Free Spins, 270% deposit bonus, and more. You can also join a VIP program to gain additional free spins and other advantages. To learn more about bonuses, go to the “CoolCat Casino Promotions” section of the website by clicking the corresponding button.
Security and fairness of Cool Cat casino
All games at Cool Cat has successfully passed numerous tests for fairness and accuracy from the Quality Assurance Department of RTG company. Additionally, the casino cooperates with an independent audit agency Technical System Testing (TST), which also ensures that RNG on the website is fair.
As to the security, the website uses advanced 128-bit SSL encryption. This technology helps to keep your personal data safe when you send it to the casino’s server. Third parties will not ever be able to read it. This means that your should not worry about your confidentiality — your full name, address, financial data and other information is 100% secured.
Licenses and certificates of Cool Cat casino
According to some older data, Cool Cat has an official Costa Rica Gambling License. However, at this time the website offers zero information regarding it.
As we have already mentioned, Cool Cat is certified by the RTG’s Quality Assurance Department and Technical System Testing. It means that every slot from the game library is proven fair and you can actually win money here.
Payment methods at Cool Cat casino
There are not too many banking options at Cool Cat. You can make a deposit using these payment systems:
- Neteller;
- Click2Pay;
- MasterCard;
- Visa Electron;
- Paysafecard;
- Skrill;
- Visa;
- Bitcoin.
Making deposits is fast and easy. The minimum amount of money accepted by Cool Cat is 200 dollars.
Real problems will begin as soon as you try to withdraw your winnings. Every negative review on Cool Cat mentions horrendous payout speed of two months and more. Such long pending periods are unacceptable! Of course, you can get your money within a week after the withdrawal if you get lucky, but if you do not want to risk your time — choose another casino.
How to register and start playing at Cool Cat casino
You cannot even run a slot in the practice mode unless you sign up. However, the registration will not take too much time. To make an account, click the “Sign Up” button at the top right corner of the website. You will have to enter the following information:
- Preferred username;
- Preferred password;
- Valid electronic mail;
- Country of living;
- Full name;
- Gender;
- Birth date (you need to be 21 years old in order to play);
- Phone number;
- Address.
After the registration is finished, you will be able to use the website without any restrictions.
Final words about Cool Cat
Unfortunately, we cannot say that Cool Cat casino is a great choice for everyone. It has some advantages such as well-optimized mobile version and polite support agents, but they are completely outweighed by the protracted withdrawal periods. If you enjoy Real Time Gaming slots and mostly play for fun, then you will definitely enjoy using this casino. Otherwise, you should find another gambling platform.
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Cool Cat Reviews by Players
After many, MANY, spam email that I received from this casino stating their no deposit offer I decided to give them a chance and play some time at this casino. In the first hour I managed to make a big profit out of the bonus, around 3000$. In that moment I decided that its the time to talk with the live support from the casino and ask them if i can withdraw the amount after I finished wagering. They said that there is no problem to withdraw the amount only that I will need to make a deposit. So. why not ? I ended the whole bonus amount with more than 1000$ in profit.
After this I went once again to the live support chat to tell them that I am going to deposit, play the deposit and withdraw the bonus. Once again they saidthat there is no problem. After I deposited I saw that there was only the amount that I deposited into my account and no bonus. Once again I went to the customer support line,and surprise. I am not entitled to the bonus since I am from the Netherlands. When I asked them why didn't they tell me this in the previous two talks they said that its not their business to tell me and that I should read the Terms & Conditions next time. i really found this to be unfair because I specifically asked in the first two discussion that I had with them if I am eligible to the bonus and they replied to me positively.
After all the frustrations I decided that I want to withdraw the amount that I deposited because I do not find it correct that they have lied to me, being covered by the Terms & Conditions. Again, another surprise. I was not able to withdraw the amount that I deposited because they want me to play the money and after this I am able to withdraw. I was really disappointed about this casino so i decided to play on the maximum bet since basically I had no chance of withdrawing from this casino, perhaps even if I won with my real money.
Overall ill suggest you to avoid this casino, even if you respect the Terms & Conditions since they only give you lies
The next thing I noticed was the very professional and immediate customer support, whether online chat, over the phone, or by email correspondence.I have learned that this element of online casinos is absolutely crucial, and is a good predictive indicator of how they may treat you when it comes to withdrawals.As soon as customer support responses or account manager responses get delayed and/or the response content is vague or incomplete, this becomes a huge red flag for me.I am pleased to report this never occurred with Cool Cat.
Their support and account management staff was always prompt, courteous, and professional.If my account manager was not available, there was usually another account manager who could help me with most issues, and if there was not an account manager available, I always received a response within 24 hours via email or phone.
Now, when it came time for withdrawal payments, it did take some time - more time than I am comfortable with, however, they kept me in the loop regarding the progress of the payments.I cannot tell you how very important it is to keep me informed - once communication from the casino pauses, I become concerned.I love the RTG software for their variety, and for the bonus details, and for the account history.It is fast to access, and answers most questions. Cool Cat kept all of their promises, paid a bit slow, but kept me in the loop, and so far have paid in full and have accelerated how fast they pay.The personal attention I received from my account manager was very good as well.
Recently, they restricted my bonuses to exclude the no playthrough/no max cash out types, which made me a little unhappy, but frankly I thought those bonuses were too good to be indefinite.I give Cool Cat very high marks across the board.I would rate my experience with them over the last several months as an easy 9 out of 10.
They are grouped with the most notorious RTG casinos, notorious for not paying its clients.It wasn’t soon after that I realized the emails I would get from random people such as Clement Mee, and Jessica and Lauren something or other.The way I got into playing this casino was through an email through one of these anonymous people.The email read something like free scratch card bonus, and of course it was for the code SCRATCH100, and it made it seem like I hit the best bonus possible.I downloaded and played cool cat casino, (I was still new to the casino scene, and I didn’t know what was what, which is I why I like concentrating on the scam casinos, if more people spread the word about what these casinos do, the less money the average uneducated guy or gal will spend there.)I ended up winning at first ( this is very common with free chips) and when I was getting close to finishing the play through, It seemed like I lost 100 spins in a row, (another common occurrence with free chips).
This is yet another RTG company who offers high monthly “No Deposit Bonuses” but has enough clauses in their terms and conditions to make sure that they find one that you violated.Places like this disgust me and the main headquarters should be taken out with tomahawk missiles.
Don’t play here, even if they offer a match bonus, a ND bonus, and a happy ending, because they will leave you frustrated in more than way if you catch my drift.
Once I have opened an Account I really enjoyed the games that are really fun. first to isolate blackjack, which is done with a great many good detail and style. very good composition things on the screen and fast entertainment of deck is great, and it's all accompanied by great sound effects and it is a pleasure to play it. But when talking about roulette and I'm not so positive. A major drawback is the lack of option "Quick Spin" because you have to wait for the ball to spin each time and even if you play with a minimum bid. The good side is that the roulette table by the numbers is a classic layout and arrangement of numbers in a circle just as arranged on the roulette and it helps a lot in the beginning to cover a specific part of the wheel. Now let's look back a bit and the video slots and casino fun side. Great video slots, and above all, to isolate azstecs treasure that offers a free spin and it happens very often so it was very fun :) I would add more new slots "the elfs wars" and "hairway to heaven" with the "feature guarantee "Of course it not means a lot and I am aware that I may not make much money on it I'll still have fun more than for the other slots. Of course there are video poker games which also has a lot but I'm not thrilled with how they are made. Of course we have to talk about other things and other than entertainment.
I read that many players complain about this casino payments and unprofessional but I really could not tell that much because I didn’t raised money from the casinos (unfortunately). So I can not vouch for the security of payment, but if you open an Account fun is guaranteed :)
Most of what I experience with them is mostly silence, false accusations and logic that fell upon deaf ears! I was interested in the 1000% bonus Cool cat had for new players that is a lot like a free play offer only it determines the amount in match bonus "up" to 1000% instead of free credits. In freeplay offers on Microgaming people play for extra bonus credits after a first deposit but here in this Real Time Gaming casino I played for a match bonus. It's the same thing offered only the wordings have changes. No matter, a deposit was required despite the results I had! I started out with initial $100 free credits they gave me and for every $1 won it equaled to 1%. Long stories short I gotten just 500% within 5 days of placing bets! It is incredibly easy betting $1 to $2 on slots to get "sure thing" results! For a minimum $25 deposit I gotten $125 from it all to total $150!
Once I've completed my hard work in feeding the slot machines with my true balance, particularly played on Achilles every time for $1 a bet, after days of wagering the bad news broke out in support! Why did they do that!?!? They closed my account after I took down the bonus and requested to cash out $300. They had to ruin my day and both my money and time were wasted. Now that they don't accept players in my country anymore I wouldn't care about coming back to a place that pushed me over a cliff right after trusting them! Aahhh the jagged rocks below! I strongly forbid any players from coming here because their shady past have swallowed my funds whole like a hungry alligator would strike at anything that moves...chomp chomp!
One of the worst casinos out there! A very nice 0 out of 10 fits them perfectly!
Okay the most interesting bonus is a No deposit bonus Simply called NDB they offered me and other players a NDB worth $65 and the wagering requirements is 30 times the NDB the wagering equation would be 65 x 30 = $1950 wagering total. That bonus is the one of my lucky no deposit offered because i won from that NDB, the story is started when i played the video slot called "Hairway to Heaven" i bet around $1.50 and increased to $5.00 when i won a huge winnings. I started to spin from that $1.50 from that maximum of 50 lines suddenly the luck from that tower is fell and hit my head and thats the start of my luck in a row, the 4 tower and 1 princess had appeared and it gives me a total of $64 credits because the princess is a multiplier.
After that i decided to increased my bet to $2.50 and increased again when i win. I managed to won and wagered the requirements about 4 hours because of the streak winnings. The remaining credits are $189.2 and the maximum cash and minimum cash out for that bonus is $100 thats why i decided to withdraw that via my neteller the processed takes 4 days because they verified my account and documents after that they send me a email and my payment via neteller and i deposit to their casino again and again i don't see any hassle regarding their withdrawal system.
My remark for this casino is 9/10 over all.