I first came to know about Casinia Casino when they sent me a promotional email last month. They were having quite a nice promotion at that point in time, offering 10 no-deposit free spins upon registration, and a 100% deposit bonus plus 150 free spins too. I couldn't resist this kind of very tempting offer, so I visited their website to get more information, particularly on their terms and conditions. Happy to say, I found my 2 favourite Microgaming games there, and the T&C part was all okay for me, so I finally got myself registered.
My country was not in the countries list actually, but the Live Chat host confirmed that I wasn't restricted, and told me to register using another country instead. She would then change it into the correct country after that. Yep, she did that right after I had completed my registration. Good, fast and efficient customer support that! I then played the 10 free spins on a game that I actually dislike, Jungle Spirit Call Of The Wild, but those 10 free spins paid me a 1.20 EUR win, so that wasn't so bad after all. Anyway, what can 1.20 EUR do right? Yeah, I lost it all even more quickly than getting it! Hahaha.
The first deposit part gave me lots of problems indeed! The website promotion indicated a minimum deposit amount of 50 EUR to claim the deposit bonus and the 150 free spins. A 20 EUR deposit would only get the deposit bonus. That wasn't to my liking at all! I then asked the Live Chat host about this and she then confirmed the correctness of the website offer. I argued that their email promotion indicated a minimum deposit of only 10 EUR to claim the bonus and free spins, but this was not accepted, even after I had sent to them screenshots of that email promotion. Feeling very disappointed and frustrated, I did not make any deposit after that.
Later on, I decided to give it a try anyway, by using the bonus link at Askgamblers, hoping that the casino's system would accept it. Yep! I was very relieved when I got that 100% deposit bonus, and got 20 free spins on Jungle Spirit too. Just 20 free spins, not 150 free spins? Yeah. That promotion had already expired, and the current promotion only offers 20 free spins. Damn! I should have deposited earlier on when that promotion was still valid! That misleading website promotional offer caused me to miss it!
I will be the first person to review the site after a depost and a win. And my verdict is: STAY AWAY. Casinia casino is not the place to
My Casinia casino review:
This casino is run like alot of other rough casinos. Trying their best to get all your money, without paying anything. They have a policy to cancel all withdrawals and ask for them to be cashed out in two portions. Even for as low as €650.
Withdrawals also have pending at least up to 5 days. It took my over 2 weeks to get my winning. In that time I won and got my money from 8 other casinos. Worst of the worst. Let this ship sink.
Casinia review : Don't deposit!
Eulah. Reviewed on 25.09.18
I found Casinia casino quite randomly. I had received email in Russian language, probably from some affiliate, saying that they are a new casino and for registering there I would get 25 free spins. I'm always cautious about such things because an email offer in a foreign language doesn't give the best first impression. Nevertheless, I decided to take a look at their page.
I noticed that they were powered by large amount of providers including Netent, so I decided to try my luck and signed up a new account. After registering there were no free spins in my account, but luckily enough, the live support was available. The agent was very nice to me and added 25 free spins on Goldilocks slot.
The spins were worth 0.25€ per spin and I had a few small wins, so when the free rounds ended I was left with around 9€. I don't remember exact wagering but it wasn't anything ridiculous, it wasn't more than 50x. For some reason Netent games didn't work, every time I opened a game I got an error message. I would be upset about it if I had deposited, but since it was for free, I went back to the Goldilocks slot. I didn't get more than a few 10x bet winnings and my session ended quite soon.
I noticed that recently they have been added on AskGamblers and I can say that the promotions they offer are quite good. 100% match and free spins along is something I would consider. But I do think they could really work on their page. Few days ago I wanted to deposit and read the terms but they never loaded. I couldn't see the current promotions or terms for them and I am very strong minded about being knowledgable about bonus info. All in all, I think they are a good casino and if they update their page, I'd consider depositing there.
I had complained to the casino's Support Team about their misleading email promotions, which required only a 10 EUR deposit (which actually requires a 50 EUR deposit) to get the 100% bonus and free spins, but nothing has been done about it as yet - I'm still getting the same promotional emails! The casino's right hand is still not knowing what the left hand is doing! Sheesh!
Maren. Reviewed on 02.10.18
Casinia casino is another one I came across on YouTube while watching some live streams of the casinos streamers. I noticed they have a great game selection and went to check them out here on Askgamblers.
I checked out their reviews to see the experience of other users and it was mix feelings after reading it, since half the users was unhappy and other half was happy. I tend to get this feeling where I just need to find out for myself and get my own personal experience otherwise it will bother me and the fact they offered 100% bonus and 200 free spins that already said enough on what I decided to do.
I contacted their live chat to ask about the free spins and they said I can choose 3 games. However, after my deposit it credited my 100 free spins and gave me 100 spins on Eastern Goddess automatically. I could not choose a game and support could not change the game for me either. I figured let me just play and see how this eastern goddess slot is.
I tried some Yggdrasil slots and other providers, but no big wins for me. Soon I activated the 200 free spins and to my surprise those free spins came in $0.06 stake in a 30 pay line slot. This really upset me but nonetheless I played the spin and just wanted to get it over with.
I must admit, support is quick and responsive, sometimes they do not get you, you need to ask a question in different ways for them to understand, but that was okay for me.
Their game selection is huge and the games loaded smoothly. I didn’t have any issues with the site. They offer a second deposit bonus of 50%. Not sure whether I will come and claim it, but I had an okay time, but not really what I expected.
The fact that they could not issue the spin on a different game.
Martine. Reviewed on 04.10.18
So far I think all seems like a great casino, just signed up, and after 3 hours playing a slot called "Amazing Amazonia" that I must say was the best slot I have played in years, funny and really nice winnings with low bets, I finally completed the wagering for the 10 spins I got in the " no deposit bonus".
Since I haven't made any deposit or withdrawal yet, I can't say anything good or bad about that, but I will make a withdrawal request on the sum I have cleared. And if all goes fine, then this ison my 10 top list casinos for me : )
So lets c...
Chat is so slow, I waited more then 50 minutes for a simple respond, which of course I didn't get, cause I was sick of waiting and closed the chat. There is no telephone that I could have called, and 50 minutes for a chat queue is simply not fine for me. I spoke to other people experiencing same problems,
If they manage to change this I can rewrite my rating.
Shirley. Reviewed on 06.10.18
The site is awesome. It has all off my favourite games also.
The withdrawl time. I won 35000sek and was asked to split them in to 18 separate withdrawls by 2000sek each.
I talked to a guy on the online chat and he said that the first withdrawl will be approved on the 23 january, the next one on 25 january and the third on the 29 january. Then it would continue like that with 3
Withdrawls per week. So in total will my withdrawl take about six or seven weeks. On top off that i have asked online chat to send me the complete payout schedule 3 times in the last couple of days but nothing happends. Really Bad service
Stanford. Reviewed on 06.10.18
A serious casino with a large selection of slot machines.
Online help is nice and will try to find solutions if you have problems. The bonuses are interesting. I recommend this casino.
The only small problem is that in the terms and conditions they announce the payment of withdrawals in 24 hours once the account validated. This is not always the case and you will have to be a little more patient. Withdrawals are often split into several times. It's a shame, because without small inconvenient I put 10 stars. I hope that the financial service will take this remark into account.
Tajuana. Reviewed on 07.10.18
The selections of slots are ok but nothing else I liked.
Terribly slow withdrawals. For instance I was asked to split my withdrawal of 800 into 8 withdrawals of 100 and had to wait approximately 2 weeks to receive the whole amount. This is way below the standards of almost any regular online casino nowadays. My advice would be to avoid Casinia and all its sister sites like Malina casino, as I read in the comments that they are doing the same thing in there as well.
Mckenzie. Reviewed on 10.10.18
I would like to say special thanks to Casinia Administration and Support helping me to solve the problem with my withdrawal, there was some problem with my bank that could not receive that payment. They helped me to quickly find another payment method and withdraw all my winnings to my Skrill wallet. They are really accurate in both email and chat support, I appreciate that.
Nothing really to dislike. I am loving the site and would definitely like to play there again.