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  • Caribic Casino offers many popular payment methods;
  • The website is compatible with all mobile devices;
  • Accessible in nine different languages;
  • Game library of Caribic Casino consists of nearly 900 titles;
  • User data is protected by the 128-bit SSL protocol;
  • The platform is licensed by the authorities of Curacao, Malta, and the United Kingdom;
  • Proven fair by numerous independent audits;
  • The Caribic Casino support team is accessible at any time;
  • All games can be played right from the browser.


  • There is no way to get help via international telephone;
  • The payout speed at Caribic Casino is rather slow.

Caribic Casino is a popular gambling website that has been working since 2015. Thanks to a great game library and a huge number of supported languages, it quickly became very popular among many gamblers from all over the world. It has three official licenses (issued by Malta, Curacao, and the UK), so the website is completely legal in many countries. Most of the users of Caribic Casino praise it for the high-quality support team, a big selection of popular banking options, and wonderful website design. We wanted to help people who have never heard about this platform before — that is why we decided to review it. In this article, you will find everything you need to know about Caribic Casino!

A short history of Caribic Casino

Caribic Casino was established in 2015 by EveryMatrix NV Limited. This is a large gambling company from London. It has numerous of other projects, including the following online casinos:

  • PlayFrank Casino;
  • Jetbull Casino;
  • Flamantis Casino;
  • Buck and Butler Casino;
  • ExclusiveBet Casino;
  • React Casino;
  • BetNCatch Casino;
  • West Casino.

This is just a small portion of the company’s portfolio. Considering that every online casino from the list above has a positive user score on most of the review aggregators, we think that you can fully trust your money and personal information to this company.

Thanks to the triple license (you can read more about it in the following paragraph of this review), Caribic Casino is considered legit in most countries of the world. Unfortunately, it is unavailable for players from the United States, Hungary, Romania, and some of the other regions where online gambling is prohibited by laws. We recommend you to read the “Terms & Conditions” section of the website to see whether Caribic Casino is accessible in your country.

The platform offers nine translations, which makes it a great place for international gamblers. Here is the full list of available language options:

  • English;
  • Finnish;
  • Czech;
  • Slovak;
  • German;
  • Spanish;
  • Norwegian;
  • Swedish;
  • Russian.

If you want to change the language of Caribic Casino, click the flag icon on the right side of the website. Remember that the customer support team is only available in English.

Game collection of Caribic Casino casino

Caribic Casino is powered by Microgaming, NetEnt, and Evolution Gaming. We will tell you about these software developers later in this review. Speaking briefly, all of them are reliable and experienced companies that offer amazing games.

The whole library of Caribic Casino offers nearly 900 games. This is a huge number that includes all possible types of casino entertainments, including slots, video games, and live casino rooms. You can browse them using the following categories:

  • My favorites;
  • Video slots;
  • Classic slots;
  • Video poker;
  • Casino hold’em;
  • Blackjack;
  • Roulette;
  • Other games;
  • Jackpot games;
  • Scratch cards;
  • Popular games;
  • Newest games;
  • All games.

Additionally, you can find many live casino rooms in the “Live Casino” section of the website. If you want to learn more details about the above-listed sections, read our reviews of them:

  • The “My favorites” section lets you quickly find the games that you liked the most. While browsing other categories, you can mark any title as your favorite. Every game you mark appears in this section, which is very convenient!
  • In the “Video slots” category you can find all types of slot machines with various themes. At the time we are writing this review, this section of Caribic Casino offers over 600 titles. There are many options with the different amount of pay lines and reels, so it should not be hard to find a game for your taste.
  • Choose the “Classic slots” category if you want to play old-fashioned casino slot machines. This platform is a great place for experienced people who want to play some of their favorite games with traditional rules from the 1990s and 2000s, such as Cash Clams, Double Magic, Rapid Reels, Cosmic Cat, and other options for any taste
  • The “Video poker” section allows members of the website to browse poker variations. In general, there are over 70 games, which is more than enough even for experienced poker enthusiasts.
  • A small section called “Casino hold’em” speaks for itself: if offers three variations of hold’em with various betting limits;
  • The “Blackjack” category offers 19 virtual variations of blackjack.
  • Choose the “Roulette” section to see 12 roulette games with various rules, such as French Roulette, American Roulette, Premier Roulette, and others.
  • In the “Other” section, you are offered with less popular versions of traditional casino games such as poker, baccarat, keno, and many more games.
  • In the “Jackpot Games” category you are offered with slots and video games with progressive jackpots. Unfortunately, it offers only two options: Cosmic Fortune and Super Lucky Frog.
  • The “Scratch cards” category includes the list of over 30 simple scratch card games. All you need to do in these titles is to reveal pictures and collect the winning combinations. Enjoy Slam Funk, Beer Fest, Plunder the Sea and other well-known scratch card games!
  • Want to find something good, but do not have much time? Use the “Popular  Games” category of Caribic Casino to quickly choose one of the most popular games on the platform — it should not disappoint you.
  • Got tired from old titles? Open the “Newest Games” section to see the list of recently released games. There is always something new to try!
  • Finally, the “All games” section of the platform allows you to browse the entire library at once. Feel free to filter games by providers and sort them in alphabetical order or by their popularity. You can also use the search bar to find any specific title.
  • As to the separate “Live Casino” section of the website, it offers close to 70 games operated by real croupiers. This is a huge number of games! There are many options, both traditional and extravagant: poker, blackjack, roulette, and baccarat of various types, as well as War of Bets, Lucky 6, and Wheel of Fortune. This is an amazing category for people who like playing with real dealers!

You can play any video game or slot machine presented by the website in the practice mode. It is very convenient for people who only play for fun! If you are not planning to bet your real money, Caribic Casino is a great choice for you: simply open it in a web-browser and start playing right away.

Mobile games at Caribic Casino casino

Many modern gamblers regularly use their smartphones or tablets to play on the go. The team of Caribic Casino is aware of it — that is why every game from the library is available on the desktop. Moreover, you can perform all the other operations, including the registration, depositing, and withdrawing. The customer support team is also available on smartphones and tablets. You do not need to install additional apps — simply open the website in a web-browser of any portable gadget with iOS, Blackberry, Windows Phone, or Android.

The Caribic Casino mobile casino offers everything that the desktop version does. Every option from the game collection is accessible on portable gadgets without any restrictions. The Caribic Casino casino’s website automatically adjusts to the screen size of the chosen device. Therefore, all the games opened on the mobile screen are identical to their desktop counterparts. You will get the same Caribic Casino gaming experience regardless of your device!

At the time we are writing this article, Caribic Casino does not have any downloadable versions. However, the web version works smooth and does not require a powerful device. Considering that, we think that this is a pretty good platform for those who prefer to gamble on the go.

Software providers at Caribic Casino

As we have already mentioned, Caribic Casino is powered by only three software developers:

  • Microgaming;
  • NetEnt;
  • Evolution Gaming.

Yes, the number of partners is not very impressive, but all of them are considered as some of the best software providers in the industry. All the slots, video games, and live casino rooms, presented on the website, are high-quality products from trustworthy sources. Given the number of gaming options, you will definitely have a great time at Caribic Casino!

Each title available at the website has been tested for fairness by independent audit organizations. According to the footer of the Caribic Casino’s website, the casino was certified by MGA, Curacao Egaming, and the UKGC. These organizations ensure that every developer whose products can be found in the library meets the modern standards of fairness, so you have nothing to worry about.

Customer support at Caribic Casino casino

Caribic Casino support team offers its services throughout the whole day without any restrictions. This is very convenient for international players since they live in various time zones. You can contact the customer support team by using the following communication methods:

  • Online chat;
  • Electronic mail.

We liked the professionalism and politeness of the support agents. The response time also satisfied us: on average, we received answers within only seven minutes. Unfortunately, Caribic Casino’s support team cannot be accessed via international phone. This is not terrible, but people who prefer to talk instead of writing may be frustrated.

Maximum and minimum allowed bets at Caribic Casino

Caribic Casino offers a very good range of betting limits on almost every game from the collection. Most of the titles accept smile bets starting from 10 cents. Some of the lately released games have higher minimal stakes (25 cents and more). The maximum allowed bet also changes from title to title. On average, Caribic Casino allows you to bet up to 550 dollars.

There is no way to see the betting limits until you open any specific game. It should not worry you since Caribic Casino allows you to close the game before placing bets.

Caribic Casino bonuses for new and regular members

Every new user or Caribic Casino is allowed to participate in different promo programs. Here is the list of available bonuses that you can receive:

  • A welcome bonus on the first withdrawal: deposit at least 20 dollars to receive 100% bonus (up to 100 euros) and 50 extra spins for free.
  • Second deposit bonus: up to 120 bonus and 60 free spins.

Both of these offers are average, but they may be useful for novice gamblers. You can see more details regarding bonuses in the “Promotions” section of the website. Sometimes the administration of the platform makes generous limited offers, so we recommend you to check it for updates from time to time.

Security and fairness of Caribic Casino

The platform uses an advanced SSL encryption, which helps to secure important information of users. Thanks to the 128-bit protocol, every user of Caribic Casino can be completely confident of privacy. The administration of the platform claim that the team does everything it can to protect customers. According to the “Privacy Policy” of the website, it does not share private information with third parties. In other words, your address, telephone number, real name, and other personal details will be completely safe at the secured servers of NextCasino.

In terms of fairness, Caribic Casino is also perfect. All its video games, slots, and live casino rooms from are offered by trustworthy developers and has been checked for fairness. Every title is certified by MGA, UKGC, and Curacao Egaming, which ensures that the platform uses the standard random number generator. Therefore, every title at Caribic Casino gives you a real chance to win!

Licenses and certificates of Caribic Casino casino

The platform holds three licenses at once, which is very good. It is licensed by the authorities of the United Kingdom, Malta, and Curacao. Therefore, the website is completely legit in most parts of the globe, except for the United States, Italy, Hungary, and some of the other countries where online gambling is forbidden by laws. You can see the complete list of restricted regions in the “Terms of use” section of Caribic Casino. The detailed licensing information is available in the footer of the website.

Depositing and withdrawing at Caribic Casino

Members of Caribic Casino are able to use dozens of various payment options. Here is the list of the most popular methods:

  • Bank Wire Transfer;
  • EcoPayz;
  • MasterCard;
  • Neteller;
  • Maestro;
  • Visa Electron;
  • instaDebit;
  • Visa;
  • GiroPay;
  • Visa Debit;
  • QIWI;
  • Trustly;
  • WebMoney.

The vast majority of these methods can also be used for withdrawals. We have tested all the available payout options. Unfortunately, the result was not satisfying: on average, our money was sent to us within five days. Moreover, we had to verify the identity in order to withdraw our winnings, which took additional time. Considering the above, we do not recommend you to deposit too much money on Caribic Casino unless you would not mind to wait for 96 hours or even more.

How to register and start playing at Caribic Casino

In order to register at Caribic Casino, simply open its website. If your country is not on the list of the restricted and you are 18 years old or older, click the yellow “Sign Up” button at the top right corner of the website. You will need to enter the following personal information:

  • First name;
  • Surname;
  • Date of birth;
  • Preferred username and password;
  • Gender;
  • E-mail address;
  • Full postal address;
  • Security question and answer;
  • Mobile number.

You will get the access to every feature of the platform as soon as you verify your identity. Remember that games presented on Caribic Casino require the latest Flash Player plugin. If you already have it installed, you may need to update it.

Conclusion on Caribic Casino online casino

We have thoroughly tested Caribic Casino but was not completely satisfied them. The platform offers an amazing game library, great customer support team, and a large selection of banking options. However, it has a serious and annoying disadvantage — low payout speed. In the rest, it is a very decent gambling website. If you are OK with long withdrawal periods, you should give Caribic Casino a try.

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Caribic Casino Reviews by Players

Xiomara. Reviewed on 07.07.18
Pros: When someone told me that Caribic Casino is a good casino and worth giving it a try, I simply went "ummph". But for my friend's sake, I said "okay" and gave it a go. I checked their T&C, their promotional offers and terms, their welcome package, and also the games available. I found a few things that I didn't really like! So I asked myself, "what is so good about Caribic? Creature from the Black Lagoon is missing. I was no longer ferociously hunting for Jesse James. At least Starburst is around, but Fruit Zen isn't..." Still, I closed one eye and signed up...for better or for worse!

I didn't have much choice in the games that I had wanted to play, not due to a lack of available games, but due to a lack of my favourite games. I'm the kind of player who would stick to just a few games in my favourite list, other games would still be played, but only occasionally. So it was that I played only on Starburst with my deposit and bonus money. The star weren't bursting nicely. The bee couldn't make any honey. That bee was me. The free spins that came much later on? Those went with the wind too.

It wasn't until my second or third deposit, without taking any bonus, that the stars began bursting out some pretty pretty little wins, with occasional nice decent ones on and off. When one big win finally came after much waiting and spinning, I quickly made a withdrawal. Well, $200 wasn't much at all, but coming from Starburst, I wouldn't want to try for anything bigger. Be satisfied with what I've got, and that's just what I did.
Cons: Caribic...Caribic...what can be so terrific about this casino that a number of reviewers here could rate it with 10 stars (same goes for a number of other casino reviews as well)?! Are those reviewers the kind that played a few times, made a win, and voila, 10 stars? No matter. To me, 10 stars would mean 'no flaw' found in the casino, in every aspect. Even my best rated Playtech casino could only get 9 stars from me, simply because I found flaws that I didn't like. No casino can be perfect and flawless, until proven so, and Caribic Casino is no exception.

There are a number of things that are not quite right that I found in Caribic, but I won't go into all of them. Firstly, I simply hate free spins that are not credited the same moment as the qualifying deposit! If every casino do this, I would simply lose track of what free spins, at what casino, on what day, that I am supposed get them! This is fine only if I play at one casino, but I don't. I have had cases whereby I missed collecting the free spins, only to log in later and found them expired! I certainly would not have missed them had they been credited the same day as the deposit itself. Casinos may have their reasons for implementing this system, but I don't like them and I won't buy them again.

In this 21st Century, I am finding it increasingly harder to accept free spins with any wagering attached. 1x, 3x or even 5x turnover requirements I can still accept...but more than that, I just won't take them up. My first choice will always be no-wager free spins, with 1x turnover on the qualifying deposit to get these free spins. A very reasonable and attractive offer indeed, so far, until something new and better can come up! I have since said my 'goodbye' to free spins with high wagering, as at Caribic, and I have also said 'goodbye' to any unreasonable terms.
Dena. Reviewed on 24.09.18
Pros: I came across Caribic Casino few months ago when I saw 5 euros given free chip for every new player who joins their casino. Now days must admit there are tons of newly added Netent, Microgaming casinos such as this one and most of them are owned by EveryMatrix which not that good sign but having Malta licence I guess they are safe to be played there.

What caught my attention is theirs Logo sign which reminds me a lot of 21Casino, well they are not identical but very similar so when I asked live support do they have some connections, they denied telling me that they have nothing in common. So yes I opened my account got the 5 free chip, actually the 5 free were already set up on my account and what to play with tiny bonus if not Starburst slot.

Although must say Starburst is acting more then weird lately because it seems like you cant hit anything decent sometimes 20-30 spins all dead spins. So played Starburst somehow manged to raised my balance to 8.70 euros and continued to play with 0.20 cents and was on 12 euros. The minute I thought Starburst has recovered from eating condition all the time and maybe I will get a little bit more, then comes the dead period and eat all my balance.

Seeing they had nice offer of 150 free spins on 2 selected games but the catch was to deposit at least 20 euros and play at least 3 times Dazzle Me slot so that way you will be eligible for those 150 free spins in Friday. What I liked was the wagering of the free spins. They needed to be wagered only X 30 as for their welcome bonus I think its pretty to high, I mean for the wagering requirements.

The welcome bonus needs to be wagered X 35 but not only the bonus but plus the deposit made. I think that this offer its not friendly even fair for us players, knowing other casinos and their wagering of the given bonuses. So I played Piggy Riches slot and lost my balance pretty fast and before that I played around 20 spins on Dazzle Me slot so I could be eligible for those 150 free spins.

I didn't like the fact that those 150 free spins are given only at Friday and other thing is the time of the free spins given. I was told I will be getting those free spins from 15:00 CET till 20:00 CET. So when Friday came here come the trouble. I didn't get my free spins so I was on chat with their live agent more then 20 minutes so she could add me the free spins. So finally she add them and was ready to play. It is really annoying when you have to ask and waste your time on live chat for something you should be having, isn't it?? I played Twin Spin and win something decent which I lost it all on Piggy Riches again, so not so lucky in this newly added casino, well they might be good one but will see will I make another deposit here, good luck!
Ima. Reviewed on 02.10.18
Pros: Caribic Casino is one of the newest casino added into AskGamblers. I signed up at this casino a few weeks ago. The main reason why I joined them was because of some higher welcome bonus and because of 150 free spins promotion.

I played different games after my bonus was added into balance. I played for a long session, but at the end I lost it. I had nice time when I played here at Caribic Casino. I also like their website page, it has some beautiful girls there into homepage.

The promotions which they run is great. I like those 150 free spins which they offer upon deposit each week and I think I will play here again. They offer also live chat support, I tried it out. I most of the time try out chat support at every casino and I compare it to others. Here I had nice feedback from one agent, he checked out all for me and he told me professionally. It was friendly too.

I am sure I will play here again in the future. Till now I made two deposits, but still without any withdrawal. Maybe the next one will be lucky.

Caribic casino is for me great casino. I had no problems while I was playing, all worked smoothly. During gameplay flash player works fine and games were not lagging or anything like that.

I also like that they offer different software providers. There are Microgaming, NetEnt and Evolution Gaming. Maybe this casino could be even more interesting if they decide to offer more software. In my mind are Thunderkick and WMS softwares. Maybe my review about it will be heard and they will add a few more. You never know. Till then, I will rate them with 9 stars here. I think they deserve it.
Cons: I dislike that it won a good amount and I asked for a withdrawal, they asked about my documents to verify that I'm the owner, it's the 3rd day and I'm not having any response yet and still waiting and the bad thing that u cant withdrawal more than 400$ daily and that something is not good at all, I have now about 9k in my account and as the terms and the conditions of the casino I need like 2 or 3 months to withdrawal it.

Now I'm waiting an answer by email to see when they will verify my account and start sending 400$ daily, and waiting an answer from a manager if I can send bigger amount. :)
Branda. Reviewed on 04.10.18
Pros: Caribic casino is one of the newest casinos added on AskGamblers and when I saw them, I was immediately interested in them, because they have Netent and Microgaming and Evolution Gaming softwares. Also I saw they run a very interesting offer of 150 free spins, if you make a deposit from Monday to Tuesday, then you'll get the spins on Friday, what a great treat before weekend. That promotion was something I was excited about.

I signed up there and decided to make a deposit to try them, but since it wasn't Monday or Tuesday, I wouldn't be eligible for the free spins promotion. They have live chat so I asked some questions about this free spins promo and the support was really professional and gave me all the answers I needed.

As a welcome bonus they offer a really nice 150% match, however, the wagering for them was a little high- 30 x deposit+ bonus. Lately I have no luck with bonuses, even with smaller wagering, so I decided to make a deposit of 20€ with Skrill and play with my money only.

They have really nice looking lobby and great game selection and I decided to play Big Bang slot. I played with minimum bets for around 100 spins, but mostly I had empty spins or spins with bet size winnings so I lost more than 10€ very quickly. Then I decided to switch to Elements slot. I started to play with 0.20€ bets and after few spins I got 10 free falls, which paid me 20 x bet winnings. I continued with the same bets and had 2 more free falls, but most of the spins were empty and I didn't get higher winnings than 20 x bet. I played for about an hour and eventually I lost all.

Overall I had a great time at Caribic casino, the live support was very nice and professional, game selection was wide, including live dealer games as well. I will definitely make another deposit there to claim 150 free spins, and the only minus I saw was the fact that welcome bonus had 30 x d+b wagering, which should be lower for a first deposit offer.
Roseanne. Reviewed on 06.10.18
Pros: Caribic Casino: Interesting Experience First Experience you will have to be one of the easiest casino's I've had a the pleasure of doing business with everything is easy to find and you have all my favorite games which all ran very smoothly .

After registration I deployed my document package to your support email and had a response in a flash 30 mins later I'm verified most impressive indeed thank you Martin.

I found everything straight forward to understand the website is very user friendly, all the terms and conditions can be found, bonuses are easy to understand, very good customer service.

I see your part of the Everymatrix group I'm a member of a couple of their group never had any problems solid group solid casino.

This time round looks like I won but that's not always how the dice rolls ;)

After taking the exclusive 150 percent bonus with 200 free spins I managed to
make it through the wagering was quite a long session and I gotta tell ya was
one hell of a ride just about wiped out so many times but man did I get some good

I like your style Caribic I'll be back often... I usually visit casinoluck and nextcasino,but I'll push the doors open on you too now Caribic .

Your quite flexible with the bonus terms which I like very much a lot of casino restrict you from playing certain games none of ones I like were restricted I'm a happy man.

You have a great casino and I wish the very best for the future .
Cons: Caribic chat host told me I have to use the codes with start CARIBICFRIENDS1 befor any other of the codes work. I try with nr 1, didn´t work. I went back to chat and then they told me the code was expired, it´s valid 3 month more and why didn´t they told me that the first time when I ask about the codes?

Chat host was not friendly at all.
Lauralee. Reviewed on 06.10.18
Pros: This is one of the latest casinos I joined. I was looking for some descent welcome bonus in some new casino and this was one of the few casinos I had left that were offering a descent 150% match bonus. I decided to check it out and I have to say I liked the look of their website. It is well organized so navigation is easy and it looks really great.

After talking to live chat about some questions I had I decided to make the minimum 20 euros deposit and take the welcome bonus. The bonus money was instantly added to my balance and I was ready to begin my session. They have a really nice selection of slot games. Netent and Microgaming is always a good pair and something I am always looking for in a casino. Overall I had a good session here. I played for maybe 4 hours before I lost all of my balance and had some descent wins. After that I saw the promo for 150 free spins on Dazzle Me or Twin Spin and decided to make another deposit and take it. I played for about half an hour with my 15 euros deposit. I got some decent wins on Immortal Romance and got my balance up to 30 euros but lost everything after that. On Friday I got the 150 free spins but to my disappointment I got only 28 euros. I was hoping for about 50 but that's the risk you take with free spins. You never know how much you are going to win. I started playing some of my favorite slots but in general didn’t have any descent wins and in the end I lost all of my balance.

So far 3 tries and still no withdrawals. Still this seems like a descent casino so I will try again and I hope this time I will manage to make a withdrawal to test their payout timeframe.
Cons: Can't think of anything important. But they could change the overal site, to make it more user friendly.
Rubie. Reviewed on 07.10.18
Pros: Caribic Casino in the offer has games of several software providers (Microgaming, NetEnt and Evolution Gaming) with more than 600 games, as it says on their web site. The offer of the games is so impressive. Besides casino games they also offer Live Casino games. Their website is designed nicely with an extremely light navigation and it is translated into 4 languages: German, Slovak, Czech and

I have contacted their live chat support for 2 times so far. The both times it was available but not the fastest. You can wait about 1 minute for response from the operators. Before the start of the chat session, it is necessary to insert, in the field provided, your E-mail address.

I will also write a few words about the casino offer. I believe that a good bonus offer is one of the most important things to everyone for the choice of online casino for gaming. Caribic Casino has a pretty good bonus offer, which consists of several bonuses. First, there is a welcome bonus of 150% up to 120 with wagering requirements of 30 x deposit + bonus. Then, there is the bonus they called Exotic free spins. It is about a 150 free spins on the game Dazzle Me and Twin Spins. Then, one more welcome offer which they called Premium welcome bonus, but it was not interesting to me because it is necessary to make a deposit of at least 130 euros in order to take this bonus. And finally, there is the weekly reload bonus of 50%.

In the end I will also say that the casino offers a variety of methods for deposit and withdrawal. Briefly, the Caribic Casino has a good bonus offer, good support and I think this is a good and safe casino which I will try soon i.e. I'll make deposit here. I would have done it already but the balance on my Neteller account does not allow that. For Carabic Casino I give 8 out of 10 possible stars.
Alpha. Reviewed on 10.10.18
Pros: Well today I read your reply.
Caribic Casino
Replied on Friday, 30. October 2015
Dear Givara,
it is not correct information. We have no max winning 300 EUR,This issue was caused by our system mistake (win cap 300) but this issue was fixed and defined in the system. Max winning is 10 000 EUR. I hope you find this information useful.

Caribic Casino team
So in this case will you give me back my winnings that you reduced, over 130 us dollars? I got a message today to to make a review to my e-mail. I already did, and I deposited another time, waiting to get my free spins on this Friday, it's a 100% safe casino and advice all players to try it, big variety of games, fair play and quick payouts.
I would rate it 10/10.
Regards from player [email protected]
Cons: Some little things are not perfect:
- live support talks Czech or Slovakian first (English after I ask a second time in English) and parts of the website also didn't work in English or German.
You should advise your support staff to talk first in English as an international language and change then to special languages :)

- bonus offers are a little bit confusing and I wait for tomorrow and see if the live chat give my the correct answers (rules are not clearly stated on the website, sorry this is not professional) and I cant see if i got these freespin bonus in my account or not, I have just the word of the support staff in the live chat and hope it's trustful.

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