Win Big21 casino is Rival software place open maybe 5 - 6 month ago - and already have very dad reputations in Web. Why? I know because I tried and I have very bad experience with them.
My first contact with this casino was few days after they open this place. I registered download software and claim in Lobby21$ Free. Wagering was big (x 72) but ok free money in new place for new player so great. Now time to a little fun with nice Rival slots. So I play a long in my favorite game from this software called "Moonlight Mystery "Small stakes on I hit free spins 3 expanding wild. So I winover 200$ from only 0.9$ per spin. Yes good start.
Next, Scary Rich, also long session a lots spins and finnaly again very good free spin mode managed to go up my balance to 500$. But still a lot play through to finish wagering. I check in rules:Max cashouts for my bonus was x 10 bonus amount, so 210$. I'm back to slots and continue my session with stake 2 - 3$
Summary: after some time I check in my lobby was write bonus status completed. So yes, I finished huge wagering 21 x 72! Yeah, with over 300$ in my account.
Great, so time to withdrawal procedure.
I was connected with live support and live agent tell me now you must to deposit to be eligible withdrawal to e-wallet. So I made minimum deposit without bonusesand withdraw all amount.
Summary: 230$ what about documents, what do you need I asked live agents. I received all answers and I sent copy of my documents. And confirmed in live chat they say we received it and all is ok ,now you must wait 4 - 5 days and you payments will be processed great.
7 days after still nothing. From them in my e-wallet. Ok so I'm back to live support to ask whats happen why still payments is not processed. Sorry we didn't recived your copied documents.What? We spoke 7 days ago in live chat and you confirmed me you received it. " No we didn't received, maybe that is some mistake ". Wow, so ok I resent it a little angry.And confirmed with him again, he say yes ok, wait few days more and after our team review your documents and approved your payments will be processed.
Next 7 Dasynothing from then - any email with information about approved documents, also payments not processed. I'm back again to chat and ask Sam. Yes I remember his name because from this moment I was often visitor in their live chat heh. So Sam tell me sorry your documents were approved but we have some issue with payments processor so we must fix it, wait few days more heh. Ok Sam so when withdrawal will be finally processed? Wait few days more .
Next 5 - 6 Days Still nothing. I'm back again and ask him whats happen, why still my payments not processed. Sam answer Robert your payments will be processed in 48h. I received this payments after 45 day, yes 1.5 month. In first 3 weeks I contacted them and ask what happened, why still nothing, then I simple ignored this because I was thinking they stolen my small deposit ( I make small deposit to unlocked payments methods). But surprise,they paid me after 45 days.
So summary - they open casino 6 months -and after 6 month you can googled only bad things about this place. So I wanna warning other players, Winbig21is not trusted and safe casino. If you win small amount in this place then maybe they pay you after 1 - 2 month. But if you win some good, big amount then they probably never pay you your winnings.
I definitely do not recommend this place .
I give them 3/10and 3 only for this summary, they paid me after extreme long time.