Why didn't I read the reviews on this site before I deposited?? I never learn from my mistakes, but hopefully whoever reads my review will never consider making a deposit here!!
Everything started out good at Star Games, I seen a promotion where you could get £5 free no deposit required, but I had to email them for it to be credited. To be honest I never thought i would get it and forgot all about it. Then I received an email a week or two later saying the free bonus money had been credited to my account. Ill be honest, I hadn't even bothered looking at the slots they had...I purely signed up for the free bonus money. So once I had it, I was quite chuffed because at the time I had done all the free money promotions EVERYWHERE so it was nice to have somewhere to play. I was really disappointed when I learnt the majority of their slots were like 50p/90p a spin...no 9 or 15 line slots allowing me to place a minimum bet per line of 0.01p, so I knew my fiver was not going to last long. All the slots were completely new to me I hadn't played any of them before. I don't even remember what I played back then but I know I lost my money. Then as time went on I came across these slots at another casino and started to like one in particular called 'Royal Dynasty' and I also liked 'Book of Ra'. I thought I may as well give these a go here and I made my deposit of the minimum required which was €10 and I received an instant match bonus of 100%.
I went straight to the slot 'Royal Dynasty' which is a 20 line slot but it's a minimum spin of 40p. The wins on the lines don't pay the best but if you get the free spins which is the reason why I play it...then normally they always get repeated loads of times making you a nice little earner. I think the most free spins I had were repeated about 12 times, maybe even more and it got me just over £90. I was well happy with that. To be honest I spent most of my time on this slot, I played a few others like 'Lucky Lady's Charm' and 'Dolphins Pearl' but I just couldn't get into them. After I few hours spinning I was starting to loose interest and noticed I was able to make a withdrawal, at the time I had €98 but I would have to forfeit €4 bonus I still had, but I didn't mind...so I requested a withdrawal. The next day I had an email asking me to send in verification documents which I done and I expected everything to be fine from there on. However I heard nothing for about two days, then to my horror I tried logging into my account only to learn it had been blocked. No email from them or anything and of course no money.
There is no live help facility on here and I couldn't even phone them because the only number they had was for Germany and there was no way I was paying for that. I finally got a response from them and they had the cheek to accuse me of a duplicate account!! But it wasn't in my name it was in my partners name, but the thing is my account was registered at a different address to his so I can't see why that would matter??? I am assuming they picked it up under the IP address, and I know casinos say that it's one account IP address, but both me and my partner are gamers and we always play at the same casinos with normally no problem at all. I was furious and sent a stinking email to them asking for my deposit back...surprise surprise I have never had a reply. My account is still blocked and I still don't have my winnings, which I will never get.
There are so many complaints on AskGamblers alone, I wish I had read them first. DO NOT deposit your money here, even if your account is verified they will try and do anything not to pay you out your winnings. I don't know how casinos like this are still in business honestly!!