Play casino is a place I noticed about a month ago but somehow absolutely forgot to check them out. But about two weeks ago I was going through askgamblers and noticed an exclusive free spins offer for Play Casino. So the offer said that new players get 21 free spins for Motorhead slot. After taking a closer look I was happy to see that players from my country weren't restricted for the offer and casino in general.
The casino is powered by several softwares including my favorite Netent so after seeing the promotion, I went to register immediately. After that I filled my account form and received free spins. However, when I went to activate spins, I saw that instead of 21 spins, I had 15. Since the live chat was available, I contacted them to ask about it. Chat agent was pleasant and told me that the bonus was credited correctly and that 15 free spins was the correct amount. I know that free is free and I was stll excited.
I went to play the spins and managed to win nearly 2€. Then I went to check the wagering and I was quite shocked to see that the necessary wagering was the same amount as my balance, in other words- 1x bonus. Then I went to play Twin Spin and after a few spins I had a 4€ big win. Unfortunately I didn't manage to make any withdrawals.
After that I have played there a few more times and claimed two welcome bonuses. I have been having a great time there, I really like their mobile site and I have been lucky to make one withrawal so far. Although the withdrawal took a little longer than it should, simply because it was over the weekend, the support manually accepted my withdrawal request after it wasn't approved for 24 hours. But at the end I did get my money. I really like their games, the mobile casino is very comfortable and has very wide range of games. Also whenever I have needed support assistance, I have had no issues getting help. I definitely recommend this casino
Support don't care at all and don't follow up or even bother to look to see if your eligible for the bonus they just don't bother looking or know much of it, I asked for terms and conditions for Friday Free spins and was told I had to deposit $50 or such within past 7 days, I asked show me on your website where its stated down those terms.
Support tells me its not on our website yet and wasn't given the free spins, what a joke! Never got given cashback as I didn't deposit $50 minimum but I did as I deposited $52 during the same week, but they say my cashback was given as free spins subject titled "play gift", that's not cash back that's free spins... Where's the cash?
I've been a member for 2 weeks and worst support, none of the bonuses even got added auto had to ask for it to get added always.