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CrystalCasino

Casino Rank 74
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CrystalCasino DETAILS
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Manual flashing:
No
Live chart:
No
All CrystalCasino details

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Pros

  • Totally instant play;
  • 24/7 friendly customer support;
  • Registration takes up to 15 seconds;
  • Interesting tournaments for gamblers;
  • Decent wagering requirements, in facts, 35 times multiplied by the bonus;
  • Mobile-friendly casino, meaning that casino is optimized for players on the go;
  • A good enough selection of slot machines;
  • Barely any restricted countries

Cons

  • Table games are lacking;
  • If you prefer to play the casino on your desktop, then you won’t be able to do it, because the casino is not available for downloading;
  • Live games are not available;

First Impression

Crystal Casino has a pretty good looking website, but there is a lot of questions when it comes down to the navigation of the site. For instance, the “Promotions” button is missing, plus there is a section that is supposed to provide information about payment details, but it is simply missing. However, there are links to the “News” and “Rating” sections. If you click on the latter, you will be led to a page that displays a leaderboard with all the player ratings. You can also filter this section by money and comp points. Besides,results can be filtered by week and month, as well as by developer and game type. Perhaps, all of this was made to motivate you and show that you can trust the website.

One of the pluses for new players is fast registration, that takes up to 15 seconds at most. That is a perfect choice for the players who don’t have a lot of patience and want to start playing straight away.

Casino website is translated into 3 languages: English, Russian, Turkish.

Site is also optimized for both tablet and mobile devices, meaning that you can play the site on any modern device,at any time, anywhere.

General Description

Crystal Casino was founded in 2013, meaning that it is a relatively new casino. Casino is a part of Welcome Partners group. Casino is licensed by Curacao eGaming, which is a pretty reliable regulator that has been in the gambling industry for a long time. They also share a gambling license with NeoPLay casino.

There are enough games for lovers of different genres. Obviously, slots are the strongest part of the casino, but nonetheless there are also some table and video poker games to your choice.

Casino is protected by 128-SSL encryption, so don’t even think about worrying for the safety of your personal and financial information.

Crystal Casino is also regularly tested by independent audits in order to make sure that all of the games presented in the casino are absolutely fair.

Restricted Countries

Unlike many other casinos, there are barely any country restrictions. In fact, only one: United States and its territories:U.S. Minor Outlying Islands, U.S. Virgin Islands, U.S Miscellaneous Pacific Islands.

Casino Games

Crystal Casino has around 250 games in total, which can’t be considered really bad, but it is not really good either. Somewhere in between if you compare it to the other casinos.

Casino only has 2 software providers, but one of them is really popular and considered to be one of the best gaming providers in the world of gambling industry. Of course, I am talking about Microgaming. Other software provider is Amatic.

Slots are the best part of the casino, because there are many of them and all of them are unique in some way. Most interesting ones are: Break Away, Call of the Colosseum, Alaxe in Zombieland, Carnaval, Hot as Hades, Bikini Party, Legend of Ra, Game of Thrones, Thunderstruck 2, Blue Dolphin, Avalon, Asian Beauty, Bridezilla,Booty Time,Major Millions,Fat Lady Sings,King Cashalot,Playboy, Big Panda,Bells on Fire, 7 Sins,Easter Eggs, Irish Gold,Happy Halloween, Wild Blood,Leprechaun Goes to Hell,Scandinavian Babes,Oily Business, Mr Toad.

If you prefer table games, then you might have some problems finding the right choice for you, but the most popular games are still presented. These include:American Roulette, Baccarat, European Roulette,Premier Roulette, French Roulette,Baccarat, Blackjack Gold, Classic Blackjack.

Fans of video poker games get a bit bigger amount of games, such as:Aces and Eights,Bonus Deuces, All Aces Poker, Jacks or Better, Deuces Wild, Jacks or Better Power Poker, Jackpot Deuces, Supajax, Joker Poker Power Poker, Double Double Bonus, Louisiana Double.

Some of the other interesting games include:Triple Chance Hi Lo, Money Wheel, Super Wheel, Flying Pigs, Bugs Party, Scratch Ahoy!, Electro Bingo, Red Dog, Crown and Anchor, Double Exposure, Three Wheeler, Bubble Bonanza, Cashapillar, Enchanted Woods, Hexaline, Kashatoa, Triangulation, Ballistic Bingo, Beat me and others.

All of the games have superb graphics as well as cool soundtracks, so you can be sure that you won’t get bored.

Promotions and Bonuses

Crystal Casino tries everything to keep their players happy, but they don’t really succeed at it. There is a promising banner that says you can get a 150% bonus on your first deposit, but if you click on the link, it does not work for some reason. Plus, as it was already mentioned above, the “Promotions” section is missing, “FAQ” section won’t give you an answer either, so your best bet would be to contact the customer support and hope for an answer.

However, there are some bright news, because the casino holds tournaments. There are a lot of them and most of them revolve around slots. For example, if you finish in the top 3 for the selected slots, you can earn comp points, 2,500 for the first place, 2,000 for the second place and the winners of 3rd place get 1,000.

The only problem is it’s hard to tell the actual price of comp points, because it is not listed anywhere.

Finally, there is an another way to make some money. You can enter the Crystal Shine lottery. It is really simple to take participation in the lottery, because you will be given tickets for free every time you make a deposit with the casino. If you want to take part and receive tickets, you will need to make a minimum deposit of €10. One more thing, the more money you deposit, the more tickets you get and obviously the higher chance of winning in the lottery.

Deposit and Withdrawal of Funds

If you actually try to click on the “Payments” page of the site, then you will fail, because the link won’t open, so you won’t find any information about the banking methods. However, judging by the icons displayed in the website’s footer, you can use Visa, Mastercard, Maestro to deposit and withdraw your funds.

All of the withdrawals are proceeded in 3 times a week: on Mondays, Wednesdays, as well as Fridays. The smaller the amount of money you want to withdraw-the faster you get it.

Of course, there is no information about withdrawal limits, because most of the information at the site is impossible to find.

Customer Support

Support is available 24/7, so if you have any questions(pretty sure most of the players do)- feel free to contact them.

You can get in touch with support via email, live chat or phone.

There is also a FAQ section, so feel free to use it. It is not really informative though.

Conclusion

Crystal Casino has a lot of potential, but as for now it can’t be considered as a good casino site. Their slot selection is pretty good,same can be said about some of the bonuses. However, that’s pretty much it, a lot of the information on the site is missing, some of the links don’t work, it’s like they are not even trying to make their site look good as for now.

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CrystalCasino Reviews by Players

Lashawna. Reviewed on 11.07.18
I was going through AskGamblers NDP bonuses and saw Crystal casino 7$ free chip offer with only 10 times wagering. I saw this offer earlier, and I don't know why, but for some reason I couldn't open their page, and I just thought maybe I'm from a restricted country or something. So I just clicked on the link, out of curiosity, and it worked, the casino page opened, I went through their terms and saw that my country was allowed to play there, so I signed up.

I entered the AskGamblers promo code, but I was told that "Coupon is not found" so I decided to talk with their live chat, which is available 24/7, and that is great. I was connected the live support immediately, the chat asked where I found out about them, I told about AskGamblers, provided the link from our forum, and he told me that I have to verify my account and after that he would add me the bonus manually. However, it wasn't that easy. I checked my email and clicked on the verifying link, tried it millions of times, but it didn't work. An empty window came up, loading for forever, but nothing happened. So I decided to give it a try the next day.

Next morning I went to the same email for verification, used the link and still nothing happened, so I went to their page and tried to login. And I couldn't! I pressed-forgot password and they should have sent it to me shortly, because the new password was available for 1 hour, but I didn't get any email from them, so I contacted the chat again. Chat lady told me that within 24 hours I will get it.

And you know what? I still haven’t got the password more than a week now. I cannot login into my account with the email and password I signed up, and I can't get a new one, because noone has sent me it. To be honest, I am super dissappointed with all this.
A plus for them is that they have nice game selection and easy to contact staff team.
Allyn. Reviewed on 26.09.18
I was on the hunt for some no deposit bonus and saw that they were offering a 10 dollars free chip. Considering that they are using Microgaming software I decided to try the casino. I wasn’t hoping for some big win and didn’t think I could meet the wager because 10 dollars to start with is too little.

The wager of 40 x bonus is pretty high but that’s what I am used to. I don’t prefer free play it’s just not interesting, but I will gladly try some no deposit and play for real. For a minute I was confused because when I entered the code I got a message code not recognized.

I contacted live chat support after which they added 100 pts which I converted to euros. When the money was on my balance I was in doubt which game to play. I decided to try Game Of Thrones. Even though this game isn't so popular on the forum I like playing it but that doesn’t mean I had some big wins on it. I tried Game Of Thrones and after a dozen spins and no wins I decided to move on to Immortal Romance. I was one scatter away from getting the chamber of free spins bonus. I wanted it so hard but it didn’t happen. I also tried Temple of quest still no wins. Robo Jack was next and again nothing. I also played Mega Moolah and Gothic and on Gothic I won 7 euros which gave me some extra play time.

I like the name of the casino but not the many colors which personally confuse me. Live chat support is available 24/7 and it is great I would say extra fast. For everyone that doesn’t like download mode this casino comes in instant play.
Cons / I didn’t like that now in February I still see a promo for January promotions, 25% for every deposit. In my personal opinion the looks of the site could be more elegant.
Aleisha. Reviewed on 03.10.18
New Microgaming Casino is in Town, well they are not that new, but new to me, because they were established in 2013 and licence Curacao. I read few reviews of them, that they pay pretty fast,well that's good sign for new casino, isn't it? I came across this Crystal Casino on one site, when they were offering 7 euros free chip, just to join theirs casino, there was some code, which is needed to clam it via live chat. So of course I registered and I liked about this casino, there was not necessary to download the casino, but to play on their website.

I finished with the sign up process, really fast and contacted their support. The support chat was nice, but didn't like, because I had to wait more then 3 minutes and the chat told me to wait in line or for my turn to get the free chip .Actually there was no free chip added, but just when you sign in and go to cashier, you need to convert those points which you get when you are registering and that way you got 7.77 euros. So not so bad, at least its a free chip, but honestly 7.77 euros, it's not that much money, so you can play Microgamaing slots. I choose to play Break Away slot, just because that game has 0.15 euros minimum bet and I really like this slot, because even it is 0.15 euros bet,it can surprise you .

I was playing for a while, but lost half of the money so I changed the slot and played Break the Bank Again, and another minimum bet of 0.9 euros. Well not even this time, I was playing very short time and I lost all the bonus. Well I tried their slots and didn't work well for me. Well still don't know much about them, but at least they are giving free chip, so it's worth to try.

Good Luck!
Asha Ovalle. Reviewed on 05.10.18
Dear player GameDontStop,

I am Amanda, Crystal Casino representative at AskGamblers.

First of all, please accept our sincerest apologies for the inconveniences you have come across. Thisissue is a result of simple misunderstanding. Kindly let me explain the whole situation more detailed.

All the regular general casino terms and conditions are available in our Terms and Conditions section. Nonetheless, each single deposit or no deposit promotion has its own regulations and limitations such as: minimum deposit required for withdrawal, wager for the bonus amount, countries the bonus is available for etc., including maximum cashout as well. The offer you've mentioned indeed has a limit of $100 cashout as a maximum.

Nonetheless, in course of this promotion there have been several occurrences when our players cashout exceeded the mentioned limits due to a technical fail. Of course, we are not going to cancel the processed withdrawals as this is clearly not fault of our customers. Anyway, all the following payouts are going to be processed according to this terms.

Please consider that the limit provided still gives you an opportunity to have $90 profit we are giving away to every single winner (taking into account the $10 minimum deposit requirement). And we are glad you have already made use of it!

Hope to see you among our winners further!

Best regards,
Amanda
You why we decided to correct their mistakes it on my payment! But in fact there were no errors !!! You just made ​​it up, so as not to pay me. You are the worst.
Stephnie. Reviewed on 06.10.18
Dear Blondie,

I am Amanda, Crystal Casino representative at AskGamblers.

Please accept our apologies for the issue you've faced. We regret, that your acquaintance with our casino appeared to be so complicated and hope we'll manage to impress you in a more pleasant way further.

As for the issue: first of all, we kindly ask you to add our support email to the list of your trusted contacts: [email protected] This is the most simple way to prevent blocking of our service messages on your side. The recovery and confirmation emails are forwarded to each of our clients immediately per request, but unfortunately, sometimes they do not get delivered for some reasons that are out of our control.

As soon as you add the address mentioned above to your contacts, please be so kind to contact our support team and request your confirmation email once again.

Thank you for your patience and assistance in resolving this issue in advance! We'll be very glad, if you accept an additional bonus for all the inconveniences you've come across as soon as access to your account will be recovered.

Kind regards,
Amanda
Socorro. Reviewed on 07.10.18
I do not even know how to start a complaint. In short Crystlacasino pulled pulled a conclusion today representative gave a bunch of promises. Tipo wait wait wait. And here is a topic: After 2 hours, the message comes in a personal and begins .... And for some action you have come to us, then, behold, shorter on the face FRANK Scam PLAYER!

Waited waited, did not understand what was to come up with and came up with this nonsense ... Tipo on shares with a letter Fortune 300 is the maximum output was 100 bucks, but we brought you in error 15000 leave them myself, but I do know that this shares no max. output. Neither the game rules about it, nor by letter, as the operator said all the conditions about the max cash out nothing ! But the most interesting thing that I personally know people who are on the Fortune 300 shares and like the previous Play Conquer that come directly to the post office was withdrawn from 30-50 thousand without any problems, if you need to contact them and provide any evidence! And this type of kidka it's very funny.

I do not think CristalCazino wants blacklisted. I hope for their prudence.
Sau Hudnall. Reviewed on 07.10.18
Dear GameDontStop,

Even the bare fact, that you got payout of a maximum win possible according to the terms of the promotion, approves that we do not cheat on our players. The thing is you are asking for something extra, that has not been offered initially.

We pay respect to every single opinion of our service from our players and do our best to satisfy all the expectations. We are ready to consider all your objective and impersonalclaims. Nonetheless,at the moment all your queries seem to be very far from the point of the issue and any kind of facts. Let's try to avoid unreasonable insults and abuses.

Best regards,
Amanda
Crystal Casino administrator
Pauletta. Reviewed on 10.10.18
Dear GameDontStop,

The only approval we see at the moment - isthe factyou are very disappointed about the limits of maximum cash out possible for this promotion. Unfortunately the terms of this promotion can not be revised. We do regret that even your win and its following withdrawal is not a reason to feel lucky anda bit more happy at least (let alone the major negative estimation of the casino).We do wish you the best of luck in any casino you choose for your entertainment further and will be happy to see you at our place.

Sincerely,
Amanda
I have proved that you are crooks. What else do you need?

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