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Monte Carlo

Casino Rank 90
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Monte Carlo DETAILS
Casino rank:
87,8 / 100
Desktop games:
240
Mobile games
80
Minimum deposit:
€10
Withdrawal methods:
Visa Electron, Visa, Fast Bank Transfer, Skrill, Neteller
Cashout time:
R10 000 per withdrawal
  • Pending Time: - 24 hours
  • Bank Transfers: - 2-4 days
  • Credit/Debit Cards: - 2-4 days
  • EWallets: - 12-24 hours
  • Cheques: - Not offered
Owner:
Betclic Everest Group Casinos
Casino Established:
2013
RTP:
Not publicly audited
License:
Malta Gaming Authority, Gibraltar Regulatory Authority, UK Gambling Commission
Restricted countries
Manual flashing:
Yes
Live chart:
Yes
Support
All Monte Carlo details

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Pros

  • This is an online version of Casino de Monte-Carlo, which is in Europe;
  • Stylish and intuitive interface;
  • Almost 200 games from Net Entertainment software;
  • All games were tested by TST company;
  • Many possible languages and currencies;
  • Convenient ways to transfer money in the shortest possible time;
  • Good reviews on the Internet;
  • SSL encryption to protect your data;
  • The ability to play in most countries of the world.

Cons

  • Difficult bonus program;
  • No 24/7 support team working period;

Monte Carlo Casino is an online version of the well-known real existing casino based in Monte Carlo. It has 2 licenses for the provision of gambling services and is oriented to the European market. The project exists relatively recently, only since 2013. In the past, Monte Carlo received fairly low critiques from sites that review the trust and quality of online casinos. This was a misunderstanding because other Betclic Everest Group Casinos sites did not want to go into contact with critics and generally had poor communication with clients. However, now they have rehabilitated themselves. All Monte Carlo games are provided by the famous Net Entertainment software. Their installed and remote versions have almost 200 games of different theme and level of bets. In general, you will be definitely able to find exactly what you like.

History

In 2013, Monte Carlo online casino was created by BetClic / Everest Group as the virtual version of the real casino. Initially, the casino business did not go as well as now. The 3rd party sites criticized Monte Carlo for refusing their owners to comment on customer complaints and bad support services. A bad overall review had a bad effect on the popularity of the project. In the first 2 years of its life, the casino existed only thanks to the positive reputation of their gaming provider, NetEnt software. In 2015, they realized the mistakes and contact the critics themselves. Everything ended in a good finale because Monte Carlo has practically no shortcomings besides this is a small misunderstanding.

Games

Monte Carlo casino offers online and downloadable versions that have almost 200 games from the Net Entertainment line. The company supplies unique slot machines and video table games that have already deserved the love of users and positive reviews of reputable resources.

Let’s start with their library of slot machines, which, as a fact, are almost 150 games. Monte Carlo is proud of her collection, as they chose the best ones, like Starburst slot, Muse Wild Inspiration slot, Gold Rush slot and Thief slot, from the NetEnt platform. All their examples have good animation and 3D graphics sometimes. In addition, they have video table games, including 20 variations of poker. Monte Carlo casino is a great choice for those who love Blackjack, Baccarat, Red Dog, Casino Hold’em and others in several variations. All games meet the requirements of real casinos in Europe. In addition, they have live streams with real dealers for lovers of realistic games.

Mobile games

Unfortunately, they do not have an additional application for playing on mobile devices. However, this is not a disadvantage, because Monte Carlo casino does not need this. Their site is automatically rebuilt if you visit it from a smartphone’s browser. The creators, together with the game developer, tried their best to make the Monte Carlo mobile casino convenient for users. All games and the interface itself are ready for remote phone use. In addition, you can download the version from the official site of the casino and install it on your tablet if it meets the requirements.

Software

Net Entertainment is one of the most reliable and experienced platforms with a huge library of games. They have supported Monte Carlo gaming process from the very beginning. The company began its existence in 1996 and has been creating slot machines for the European market. They work only with quality casinos and Monte Carlo is one of them.

Initially, they focused only on online gaming, but soon they came to the decision to prepare their games for downloadable applications. The quality of their slot machines and the speed of data transfer are maximized to make you enjoy. In recent years, the company has improved its old games and created new ones, which are not represented anywhere else.

Support

If you’ve ever heard that Monte Carlo support team is irresponsible about its duties, it’s already in the past. Since 2015, they have changed their attitude towards clients and now, they are trying to respond as quickly as possible. If the support team, in the first years of the casino existence, could not even answer you at all, now the maximum period of answering is 1-2 hours.

Speaking of the ways of communication, you can contact via their live chat. Because Monte Carlo casino is focused on Europe, working hours are from 8 am to 12 am of Central European Time. It’s a lot of time to apply or ask a question. But if you did not have time, you would have to write them on the email and receive an answer in the morning. In general, most users leave only positive feedback about the communication and say that all problems are solved very fast.

Betting limits

This is the most extensive feature of Monte Carlo casino as there are practically no limits. They have slot machines and table games at different pricing levels. For example, there is a video poker with the minimum bet of $1 and the maximum one of $5,000. You are sure to find something for yourself and try most of the games in Monte Carlo.

Bonus points earned by the casino

The bonus program is not as generous as in other casinos. Monte Carlo offers a 50% bonus up to £ 500 to your first deposit. However, in order to receive additional money, you must transfer to your account only with a bank card. In this case, you will have the bets limits, $10 maximum. Also, the bonus is invalid if you are in one of the countries banned for the game. To see all the rules and benefits go to their website.

In addition, they offer comp points. Monte Carlo will give you 1 point for every $10 you spent on the game. For every 100 points, you will receive $1.

Security and fairness

As in the case of a real-life casino, Monte Carlo online casino uses firewall technology to store customer data and complies with EGGL standards. In addition, the site is protected by SSL encryption, which is used in banking systems. Throughout the life of the project, there have been no cases of hacking and theft of information. According to their binding privacy policy, the casino will never give your data to third parties and organizations. Creators understand how it is important for Monte Carlo casino all players.

Like the all major online casinos, Monte Carlo regularly passes the TST company test. This suggests that games on the site and in the application are checked monthly for the fairness. You can see the latest certificates on their website.

Licenses and certificates

Monte Carlo casino has 2 licenses that provide work in most of the countries of Europe. One of them is from the United Kingdom Gambling Commission. If you have problems with one of their casinos, you can contact one of their operators. With all the details of ownership of this license, you can see on the official UKGC website. Another one is the Malta Gaming Authority. This organization is very friendly and ready to help solve user problems.

As already mentioned, casino games on Monte Carlo are checked by the TST every month. You can see the results on their website by clicking “RNG Certified”.

Depositing & withdrawing

Monte Carlo provides the most convenient ways for the user to deposit. You can use one of the suitable electronic wallets or pay with a bank card. Money transfers are carried out as quickly as possible. In case of a delay, you can contact support.

And now let’s talk about the withdrawal of money in Monte Carlo. First of all, you need to verify your account. Initially, it does not matter, but for cashing out, send copies of the required documents. If the casino does not accept them, most likely you sent the wrong file size. Fix it and everything will be fine. To withdraw winnings, use Neteller, Skrill, and Visa card or bank transfer. The fastest way is electronic wallets, up to 1 day. Credit or debit cards and bank transfers will take from 2 to 4 working days. There are also small restrictions. At a time, you can withdraw a minimum of $20 and a maximum of $30,000; otherwise, you will pay the fee. In other currencies, the amount is equivalent to this.

How to start playing

It’s just as simple as in other casinos. First of all, you must go to the official website of Monte Carlo and register. Be sure to read their rules and feel certain that the casino is right for you. For your convenience, it is recommended to download and install the version on your computer. You cannot pass the verification before you make the first deposit. In the future, you can change any information about yourself in your account settings. After you transfer money and receive the bonus, you can start playing. In a case of problems or questions, contact Monte Carlo support team or one of the commissions that gave them a license.

As a conclusion, you can notice that the online version does not fall behind the real Casino de Monte-Carlo. The site clearly has more advantages than disadvantages. Monte Carlo casino has received only positive reviews over the past few years. Players talk about a huge number of bright and unique games, and that you can really win easy money here. Despite small bonuses, Monte Carlo finds new users every day and maybe you will be the next.

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Monte Carlo Reviews by Players

Daria. Reviewed on 08.07.18
I was looking for some descent no deposit promo and I came across a 20 free spins no deposit bonus on some affiliate site. The wager for the free spins was 40x bonus and the max cashout was 100 euros. I have taken promos like this before and had luck a few times in wagering the bonus so I decided to make and account here and try it. I remember that the free spins were available for Starburst, Piggy Riches and another game. You just had to open the game and the free spins would be there.

I made an account logged in and opened up Piggy Riches but the free spins weren’t added so I decided to contact live chat support. I was told that the free spins would be added tomorrow by the bonus team.
Ok I decided to come back tomorrow but they still weren’t there. I contacted live chat and they apologized for the delay and promised that I would get my free spins the next day. I was really patient and the third day I got an email that I wasn’t eligible for the bonus because of country restrictions.
There was a short survey to finish if I was satisfied with the help the offered so I expressed my anger by the way I was treated here. To wait for 3 days just to be told you are not eligible for a promo because of country restrictions is a total nonsense.

As a sign of apology the free spins were added to my account on the fourth day. I played them and managed to make a balance of 20 euros before I lost it all. I then decided to make a deposit and take their 100% match welcome bonus. I had some good wins on the games but in the end I failed to make a withdrawal.

Overall I liked the payout the games had and will probably come back to make another deposit.
If you win at this casino – be prepared to work full times for weeks to get them to pay.

As soon as I won and made a withdrawal they closed my account “temporarily”, which they according to their rules can do for 30 days without any explanation (and that is the only explanation you get from their support – they close accounts because they can). Then they wanted me to send them the usual documents, driver’s license and so on. As soon as they got them they wanted other documents. Instead of asking for all documents needed at once they give you this information little by little when you ask them what they want. I sent them documents four times.

About ten days after they closed my account they told me they needed to talk to me on the phone to be able to re-open the account. I gave them my cellphone number when I registered but now they said they didn’t have it. So I gave it to them again. And again. And again. When they asked me for the third time to confirm it was my number I seriously thought this was some kind of psychology TV show.

So now they had my number and they needed to call to be able to pay me my money. They just didn’t call. When I asked them when they would call they told me they couldn’t even tell me what day they would call. This was done by a security department which I couldn’t get in touch with since the support department wasn’t allowed to give me their email address, and since they didn’t contact me either.

Three weeks after they shut down my account they finally called, and the person I spoke to told me that the driver’s license I had sent them as soon as I made the withdrawal request wasn’t accepted. The support could have mentioned this in the 25-30 email they have sent me during this time, but they didn’t. So I sent them a new picture, and a picture of my passport as well. Then they told me they hadn’t received any of my previous documents so I sent them for the fourth time. And fifth. Then they told me they needed another screenshot of my Skrill account. I had of course sent them a screenshot already but now they wanted a screenshot that showed the deposits to them.

After almost a full month I finally got my money. During this time I thought several times that they had no intention of paying at all, and I feel lucky they did. Perhaps some intern made the payout by mistake. I will never ever play at this casino again, and I wouldn’t recommend anyone to do so.

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