General Information

Our support team of TrustGamblers is ready to assist users in any questions regarding the site functioning and/or the content published on the site’s pages. We also accept users’ complaints against e-casinos reviewed by TrustGamblers. Besides, users can submit their proposals, claims, requests, and comments by e-mail.

Complaints

If you want to complain a casino reviewed by TrustGamblers or mentioned on the pages of our site, please, register on the site (sign up) and send your complaint using a dedicated form. Please, do not submit complaints by e-mail anonymously – such complaints are not reviewed by us. In the text of your complaint, try to describe in detail what problem you faced using the casino in question, what measured you’ve undertaken to resolve the issue, and what the final result of your actions was.

Please, don’t send your complaints via any other channels or to any other e-mail. Such complaints will be ignored. Support agents have no access to your personal data and can’t process your complaints, as they have no right to do it. A complaint can be processed by a complaint manager only.

For Casino Owners

If you want your casino to be reviewed by TrustGamblers, please, make sure that the casino complies with our basic requirements. You may order auditing services before ordering the review in order to fix all the existing issues before testing. Please, keep in mind that we don’t review casinos that don’t meet safely requirements or break the existing legislation in any way. Also, beware that reviewing a casino can take some time, commonly, about a month. Once the casino is tested and reviewed by the TrustGamblers team, the review will be published on the site, regardless whether it is positive or negative.

Errors

We’ll be thankful for your messages of any mistakes revealed. If you found a mistake or a piece of outdated information, please, let us know about it. You can write us via e-mail, or use any other channel of communication. Mind that the information must be evidenced by links to trustful sources.

Other Inquires

If you have any questions to our support team or want to forward a proposal, please, write us. If for some reason you can’t use e-mail for giving feedback, you may also use the conventional mailing service. But keep in mind that we don’t guarantee that we’ll answer every inquiry.